The General Manager is responsible for the operation and financial performance by providing strategic direction and leadership for all warehouse activities associated with shipping, receiving, warehouse and inventory management.
The General Manager will set objectives, goals, strategies and measures, will plan for continuous improvement and create new and innovative strategies necessary to consistently meet our customers’ expectations.
- Leading the development of a high-performance work environment.
- Full P& L responsibility, process management and customer Relations.
- Manages all warehouse activities including but not limited to receiving, storing, picking, and shipping materials.
- Reviews, analyzes, modifies, and implements efficient and effective department processes, policies, and procedures.
- KPI measurement implementation includes labor control, inbound / outbound metrics, and inventory.
- Ensures the physical condition of warehouse and equipment are properly maintained.
- Effectively manages the budget and P&L of the operation.
- Partners with engineering to implement and maintain proper layout of warehouse and product placement.
- Performs quarterly and / or annual physical inventories; provides inventory reports.
- Partners with the customers to maintain a high level of customer satisfaction by providing consistent communication and following up on customers’ concerns and requests.
- Identifies, documents, and implements opportunities for continuous improvement.
- Maintains a working knowledge of all operating systems pertaining to the work area.
- Hires, trains, supervises, motivates, and develops warehouse staff; manages schedules and workflow.
- Assigns duties and monitors quality of work; assures staff conforms to organizational policies and procedures and government regulations including TAPA, AIB, and OSHA.
- Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.
- Performs other related duties as required and assigned by management.
- High proficient in MS Office, Excel, Word, and PowerPoint.
Job Competency / Qualifications
- Bachelor’s degree in business Logistics or Transportation.
- Experience with labor / workforce management and warehouse management systems (i.e. SAP, Red Prairie, Manhattan, JDA, etc.)
- Minimum 10 years of management experience in Third Party Logistics (3PL) required.
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