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INCOME AUDITOR
Position Summary :
The Night Auditor is responsible for auditing, balancing, and consolidating departmental ledger accounts, prepare various hotel operating reports, and handle the requests and transactions of the hotel guests.
Essential Functions :
- Representation of the hotel in a Manager on Duty capacity during the overnight shift. - Take note of, and share key details of overnight events with colleagues and hotel leaders.
- Ensure the safety and comfort of our associates and guests during the overnight shift. - Post all daily room and outstanding charges.
- Balance all revenue totals of cash and credits against revenue report.
- Verify and prepare registration cards for arriving guests.
- Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
- Take, modify, and cancel guest reservations.
- Check in / out guests according to hotel and / or brand standards.
- Deal with inquiries, requests, and complaints from guests. Coordinate with other departments to fulfill guest special requests.
- Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
- Handle all guest questions and inquiries about the hotel and local surroundings.
- Create and / or print the required reports.
- Verify each front desk shift’s transactions.
- Finalize transactions completed during the day including completing a daily income report and daily F&B Revenue Report.
- Maintain cleanliness of the Front Office area.
- Perform cashier duties, cash travelers’ checks. Post phone charges and other miscellaneous charges to guest accounts.
- Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
Additional Responsibilities :
- The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
- Employees are required to adhere to all work rules, procedures, and policies established by the hotel, including, but not limited to, those contained in the employee handbook.
Education and Experience :
Previous hotel experience.
Skills and Abilities :
- Good communication and interpersonal skills.
- Ability to maintain control and composure in difficult situations and exhibit good judgment.
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