Lead QA Engineer-Platform Engineering

WHO WE ARE

The Digital Center of Excellence (DCOE) is the organization within Hallmark Technology that is responsible for :

• Building a world-class, consumer-focused caring platform that enables Hallmark’s lines of business (LOB) across the enterprise (Crayola, Crown Media, Hallmark Global) to accelerate their direct-to-consumer product strategies
• Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a unified Hallmark Profile, Product Recommendations, Global Payment services, etc.
• Building, securing and operating digital consumer products for Hallmark’s LOBs
• Scaling development capabilities to build for Hallmark’s future

As a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like and our Hallmark Gold Crown Omnichannel network to life for our consumers.

With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in revenue growth and brand relevance.

WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE

The Lead QA Engineer works closely with Developers, Product Managers and Delivery Mangers, to create and launch product features that delight our consumers.

They mentor junior and senior QA engineers and lead and coordinate E2E testing of major programs and take bottom line ownership for the quality assurance.

Primary responsibilities include both manual & automated QA testing of web-based services / products built by the Digital Center of Excellence working closely with onshore, nearshore, and offshore extended team members.

You’ll provide insight to cross-functional colleagues (, Architecture, Development, Product, UX, Security) about quality assurance requirements and limitations encountered as user experience meets development.

You will also work with agile scrum teams focused on specific product areas to maintain a high level of quality with a strong QA mindset.

BASIC QUALIFICATIONS

The following is required to be considered for this role :

• Bachelors degree or 4 years of professional work experience
• Minimum 5 years of software QA experience in Web application / eCommerce / Website testing.
• Minimum 2 years of experience in agile / scrum methodologies
• Minimum 2 years of experience in a mentorship or training capacity, accountable for growth of entry- and mid-level QA engineering talent
• Minimum 2 years of experience leading or coordinating end to end testing and quality assurance of major programs

PREFERRED QUALIFICATIONS

Your resume application will stand out if you have :

• Experience in automation testing of enterprise software systems or websites
• Passionate about the field of Quality Assurance and excited to grow & develop a career within QA
• Deep understanding of Software QA methodologies, tools and processes (like white box, black box, and automation methodologies)
• Knowledge of different kinds of testing and where / how they fit into the overall product life cycle
• High level of proficiency in in testing mobile native and web applications with minimal to no supervision
• Exceptional communication skills to work in a fast-paced agile shop, with an emphasis on active listening, asking clarifying questions with a collaborative culture
• Experience Comfortable working on small, cross-functional, fast paced teams
• Comfortable testing software on mobile devices
• Eggplant certifications on QA Automation are a plus
• Proficient using Postman or similar test harness for RESTful web service testing
• Experience with any version control system like Git or equivalent
• Experience with automation scripting using tools like Selenium Webdriver, Appium or equivalent and proxy tools like Charles or Fiddler are a plus
• Strong ability to troubleshoot and update automation scripts
• Experience with Load testing tools like Eggplant Performance, Akamai, LoadRunner, Azure DevOps or equivalent
• Familiarity with device farm testing (such as BrowserStack) is a plus
• Strong writing skills in order to develop test plan documentation, bug reports and an ability to address multiple communication styles
• Experience working in an onshore-offshore model

ADDITIONAL DETAILS

This position is hybrid, working onsite at headquarters in Kansas City, MO as needed.

Now’s your chance to embrace a future with Hallmark just follow the instructions below to apply.

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields.

Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States.

Hallmark does not generally provide sponsorship for employment.

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.

Principals only please.

HALLMARK Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the .

It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces.

Help us imagine what our next hundred years could look like!

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we’ll make the best use of the skills and talents you already have.

We’ll also give you leadership opportunities and show you multiple potential pathways to future success.

Our of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers.

We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives like yours.