Director of Information Technology (IT) Systems

Position : IT Systems Director (On-Site)

Relocation Assistance Available for the right candidate!

Main Role :

• Lead and collaborate with experts and senior leaders to formulate a detailed technology plan aligned with the organization's goals.
• Implement IT governance and policies to ensure secure, effective growth of the organization.
• Manage an inventory of current applications and hardware, and develop a cost-benefit analysis for potential enhancements.

Essential Qualities :

• Proven ability in scaling business IT systems and workflows.
• Positive outlook and commitment to continuous improvement in line with business objectives.

Key Functions :

• Oversee all business system applications, including email, ERP, CRM, TMS, website, and more.
• Develop operational strategies for the IT department to support critical business functions and strategic initiatives.
• Work closely with various departments to identify and implement cost-effective tech solutions.
• Manage internal resources and third-party providers, ensuring optimal operation of key systems like Salesforce and Great Plains.
• Review service contracts as necessary.

Reporting Structure :

• Reports to the President.
• Manages the IT & Systems Specialist (pending hire).
• Collaborates with all company departments, including Leadership, Sales / Marketing, Finance, Operations, and R&D.

Responsibilities & Accountability :

• Evaluate current applications and develop improvement strategies.
• Direct third-party providers and IT staff to fulfill business needs.
• Architect and execute IT strategies and infrastructure projects.
• Manage company-wide technology updates and training.
• Maintain IT security and drive system enhancements.
• Oversee the IT budget and manage expenditures.
• Handle the IT support / help desk and ticket system.
• Ensure compliance with system standards and regulations.
• Develop support, maintenance, and security procedures.
• Stay abreast of technology innovations and trends.
• Maintain accurate system documentation and records.
• Manage vendor relations, contract negotiations, and service agreements.
• Develop backup and disaster recovery procedures for application systems.
• Recommend automated system administration approaches.
• Oversee hardware / software maintenance and training.

Job Requirements :

• Bachelor’s degree in IT Management, Information Systems, Computer Science, or related field.
• 10+ years in applications support, software implementation, and development.
• Proven experience in system implementation, including project and people management.
• Expertise in ERP and CRM systems.
• Strong interpersonal, leadership, and communication skills.
• Excellent analytical and problem-solving abilities.
• Experience with process improvement projects like Kaizen.
• Ability to manage deadlines, staff development, and coaching.
• Proficient in written and verbal communication, negotiation, and conflict resolution.
• Independent decision-making and team collaboration skills.

Desirable Experience :

• Familiarity with Salesforce, Microsoft Dynamics, Google G-Suite, and Microsoft O.
• Knowledge in Application Integration, Portals, and Analytics.

Success Metrics :

• Effective management and upgrade of software applications and hardware.
• Development and implementation of IT governance, standards, and policies.
• Collaboration with leadership for strategic IT planning.
• Successful training and launch of new technologies.
• Alignment of IT and business priorities.
• Risk mitigation and efficiency maximization in IT systems.
• Performance tracking through ticket systems.

Physical Demands :

• Ability to handle up to 40 pounds of computing and communications equipment.
• Capability to work in diverse environmental conditions.

Job Benefits :

• Opportunity to work in a high-growth, innovative company.
• Access to a wide range of products meeting diverse customer needs.
• A chance to contribute to a family business with strong growth potential.
• Competitive salary, benefits, and profit-sharing through an SEP retirement plan.
• Unique opportunity to make a significant impact in a dynamic business sector.
30+ days ago