ORTHODONTIC FRONT DESK

Orthodontic Front Desk

Job Category : Other Requisition Number : ORTHO006368 Showing 1 location Job Details

Description

Location : South Academy Kids

Pay Range : $15

Company Overview

Adventure Dental, Vision, and Orthodontics, is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities.

With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006.

Working at Hero is both a career and a callingjoin us, BE A HERO!

Serving the needs of the Medicaid population requires a well-oiled machine. Our fast-paced, high volume offices require smart scheduling, effective patient communications, tested processes, and dedicated, well-trained personnel.

The Hero team knows what it takes to provide quality dental, vision, and orthodontic care under one roof. We are looking to create long-term relationships with the children and families we serve, and to achieve that goal;

we are dedicated to providing our team with the support, compensation, and lifestyle they need for career happiness.

Navigating the healthcare system can be a challenge for the families we serve. At Hero, we make it easy and enjoyable for parents to get regular vision, dental, and orthodontic care for their children.

Our kid-friendly offices take the fear out of dental visits, and all our staff is trained to put both children and parents at ease.

From scheduling to payments, eyewear selection to orthodontics, we make it fun, easy, and affordable for children to thrive.

Company Mission

To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.

Outcome of the Role

The Orthodontic Front Office Assistants role is to ensure a positive first impression by efficiently executing front office processes, including answering the phone, scheduling appointments, and collecting payment within a pediatric orthodontic practice.

The outcome of this role is achieved by following Hero Core Values :

Integrity Doing what is right for our patients, our teammates, and our company. Upholding moral principles and trustworthy actions.

Be in compliance with all laws governing our company (e.g., HIPAA)

Maintain patient confidentiality

Always do the right thingeven when no one is watching

Demonstrate high integrity in all activities; do not cut corners to achieve goals

Support the organizations goals and values, support affirmative action, respect diversity, and adhere to state and federal guidelines

Mission Driven Focused on delivering high quality, compassionate healthcare through your daily activities in efforts to better the community we service.

Passionate about enabling our teams to deliver high-quality care and service

Strives to meet or exceed the expectations of both internal and external customers

Establish clear expectations for teammates around desired patient experience and respond promptly to customers needs

Distribute and collect appropriate patient paperwork during check-in and check-out and assisting the orthodontic coordinator with administrative responsibilities such as data entry and scanning

Patient First Evaluating our level of service and quality to the people we serve, putting whats best for our patients above all else.

Greet patients upon arrival and schedule appointments and call patients regarding appointment confirmations, reminders, and cancellations

Collect and process patient payments

Coordinate patient flow by keeping the appointment schedule organized and full

Accountability Taking responsibility for meeting our commitment and taking ownership of our results.

Understand, monitor, and ensure effective execution of all policies and procedures

Complete administrative tasks correctly and on time

Possess an ability to work on multiple projects, problems, or tasks at once

Use research, facts, and analysis to inform decisions and continually improve outcomes

Understand, monitor, and ensure the smooth execution of office processes, including but not limited to, verifying insurance benefits, patient collection, and documentation

Compassion Having the insight and vision to see others and help them along the journey of awareness, courage, confidence, and joy.

Seeing people as humans and assuming positive intent.

Support a non-judgmental environment for patients and their families

Collaboration with others to provide and understand vision and inspiration to peers by displaying passion and optimism

Remain open to others ideas and be able to work in a fast-paced environment with different personalities

Ability to maintain and deliver a professional and positive demeanor at all times, to include but not limited to, high tension situations and through conflict

Teamwork Acting as a contributing teammate to those you work with, striving for common culture and goals. Supporting one another to achieve the mission and seeing opportunity in yourself and others to develop and grow.

Collaborate with others to provide high-quality care and experience for our patients and their families

Demonstrate a sense of cohesion within the practice that fosters teammate dependability and support by reporting to work as scheduled, listening carefully to others, and encouraging teammates growth

Works well with members of Heros leadership team in pursuit of the companys goals

Puts team above self, doing whatever it takes to make the broader organization win

Minimum Qualifications

• High school diploma or GED
• One year of administrative experience
• Previous experience in an orthodontic practice is a plus
• Bilingual desired, but not required

Desired Qualifications

• Demonstrate attention to detail and ability to handle a diverse workload
• Exhibits strong interpersonal skills, listening to patients needs, and possesses a friendly and outgoing demeanor
• Preferred knowledge of EagleSoft / Dolphin Database, Paychex Application Preview Payroll, Intero Order processing systems, Google Docs, Document Portal Spreadsheet software, and must be proficient at using Microsoft Word and Excel

Physical Requirements

• This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand;
• talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms;

and lift up to 25 pounds.

Work Environment

Work is performed in a standard office environment. This role routinely utilizes standard office equipment.

Equal Employment Opportunity Statement

The statements contained herein are intended to describe the general nature and level of work performed by Orthodontic Front Office Assistants but is not a complete list of the responsibilities, duties, or skills required.

Other duties may be assigned as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, place