Bilingual Collections Specialist - 999

Hiring Immediately!

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

For over 30 years, Sun Loan Company has been a trusted financial resource in over 200 communities, across seven states in the US, and seven locations in Mexico.

The Bilingual Collections Specialist provides support to Sun Loan customers and branch offices from a centralized call center located in San Antonio, TX.

As a Collections Specialist, you will take a mix of inbound and outbound calls while collecting on past due or delinquent accounts.

By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service and inner competitiveness will allow you to excel in our fast-paced environment.

Candidates local to the San Antonio market are preferred.

Responsibilities / Requirements :

• Call center environment that requires superior phone-based customer interaction ( 90% outbound and 10% inbound calls).
• Communicates with customers in a metrics-driven environment.
• Conducts skip tracing for overdue accounts not resolved with current information.
• Reviews assigned past due accounts to determine options to bring account current.
• Demonstrates excellent communication, negotiation and decision-making skills.
• Navigates multiple technologies while demonstrating resiliency and adaptability in a fast-paced environment.

Requirements :

• Minimum 3 years’ experience in a call center environment.
• 1+ years’ experience in collections preferred.
• Some college preferred.
• Bilingual (English / Spanish) required.

Work Schedule :

• 10am 7pm Monday Friday
• 2 Saturdays / month Possibly more as determined by the specific needs of the business
• 4-week paid training (8am 5pm). Training hours may not coincide with your assigned schedule.

Benefits : Why Sun Loan is Your Ideal Workplace :

• Low-Deductible and affordable Medical Plans including medical, dental and vision.
• Competitive salary : Determined by various factors, including but not limited to, location, skills, knowledge, competencies and experience.
• 401K with company match.
• Paid Time Off including Holidays, Vacation and Sick time.
• Bonus opportunities.
• Career development.
• Formal and Comprehensive Training Program.

If you are ready to be a part of a company that values its employees, invests in their growth, and fosters a culture of success, then Sun Loan is the place for you.

Apply today and embark on a fulfilling career journey where your potential is recognized and rewarded.

Sun Loan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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