Senior Housing Systems Administrator

Senior Housing Systems Administrator-34628University Staff

Description

University of Colorado Denver

Official Title : Student Services Principal Professional

Working Title : Senior Housing Systems Administrator

FTE : Full-time

Salary Range : $57,000 - $67,000

Position #00772765 Requisition #34628

Join the University of Colorado Denver

The University of Colorado Denver is the state’s premier public urban research university and equity-serving institution.

Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career.

Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through break through innovations and impactful research, and creative work.

As part of the state’s largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million.

For more information, visit .

Job Description

Applications are accepted electronically ONLY at *

The Senior Housing Services Coordinator will be independently responsible for maintenance and support of the StarRez housing system.

This role also has primary responsibility for creating, maintaining, and designing departmental related reports from the StarRez system as well as integrations with DocuSign.

This includes the build-out of housing portal processes and updating existing system outputs. This position oversees the coordination of our Off Campus Housing resource website.

This role also handles prioritization of integrations within the system for both Housing and Dining needs, and external partners.

The Senior Coordinator is an essential personnel role on campus.

Senior Housing Services Coordinator

What you will do :

StarRez & System Support (70% of time) :

Lead the development and maintenance of the Star Rez system with the Associate Director of Operations.

Implementation of the full suite of StarRez functions as they relate to CU Denver Housing and Dining; including package tracking, guest login, and asset check-out.

Coordinates IT integrations with StarRez for CU Denver and MSU Denver.

Creates and uses StarRez reports and dashboards to monitor tasks, collect the data to assist, notify and follow up with students.

Updates StarRez software database daily for accuracy and reporting.

Lead the creation and maintenance of data and data structures within Star Rez and provide reports and query results for Housing Leadership and campus partners.

Maintain StarRez Portal and provide updates.

Act as the Housing and Dining liaison to the Office of Information Technology at CU Denver.

Act as the point of contact for the StarRez account manager.

Provide training to the on-site professional and student staff on StarRez as required.

Housing & Dining Services (30% of time) :

Research and responds to inquiries from students, families, and campus partners in order to provide or clarify information on housing options, services, programs, policies and or procedures.

Serve as a liaison to students, families, campus partners regarding complaints, questions, and other assignment matters via telephone, email, and virtual and or in person meetings.

Make recommendations for housing contract updates on an annual basis.

Coordinates room move requests, placement and waiting lists.

Collaborates with Housing & Dining Leadership to provide appropriate and timely response to system-wide or community specific needs, emergencies, or other situations requiring intervention, including the participation in the on-call rotation.

Resolves Housing assignment problems and student issues while working with Housing staff and campus partners for solutions.

Coordinates with Student Accounts Manager all student account adjustment forms, scanning, logging, verifying and submittals to Student Financial Services.

Assist with the coordination of all occupancy usage, and reporting efforts including identifying trends, projections, and forecasting future housing needs.

Develops and implements housing contract process with MSU Denver.

Oversees new student, transfer, and affiliate housing waitlists; communicates and updates residents and parents on waitlist placement and progress.

Participates and leads department wide committees.

Trains department staff and campus partners on policies and procedures related to housing assignments.

Collaborates with University partners to ensure a seamless onboarding student experience by disseminating relevant housing and dining updates.

Provide the CU Denver Special Admissions Committee with weekly reports for all students meeting the need for Special Admissions consideration.

Hire, train, and supervise part time student worker(s).

This position serves as part of the on-call rotation for Housing and Dining

Qualifications you already possess (Minimum Qualifications)

A bachelor’s degree in a related field.

Three (3) years of related experience

Experience with management and / or supervision in a professional environment

Experience working with diverse populations

Preferred Qualification to possess (Preferred Qualifications)

A master’s degree in education, communication, social science, women and gender studies, psychology, computer science, information systems, business, health sciences, physical sciences, public administration, business administration, higher education, counseling, hospitality, liberal arts, finance, accounting, human services, student affairs, or a directly related field from an accredited institution.

3+ years of experience working in a Residence Hall setting.

3+ years of experience working with StarRez or a housing management software

SQL report writing

Experience with emergency response and / or crisis management

Knowledge, Skills, and Abilities

Ability to communicate effectively, both in writing and orally.

Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.

Outstanding customer service skills

Demonstrated commitment and leadership ability to advance diversity and inclusion.

Conditions of Employment

Occasional work during the evening and / or weekends may be required.

This position requires an onsite presence on campus 5 days a week with the option for a hybrid schedule based on business needs.

As of 7 / 1 / 2023, The University of Colorado recommends employees be fully vaccinated from the COVID-19, but is not required.

COVID recommendations and information can be found at :

Compensation and Benefits

The salary range () for this position has been established at $57,000 - $67,000

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range () represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

This position is noteligible for overtime compensation.

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits :

Total Compensation Calculator :

Application Deadline

Applications will be accepted until the position is filled. Preference will be given to complete applications received by September 13th, 2024.

Those who do not apply by this date may or may not be considered.

Required Application Materials :

To apply, please visit : and attach :

A cover letter which specifically addresses the job requirements and outlines qualifications

A current CV / resume

List of three references (we will notify you prior to contacting both on and off-list references)

Background Check Policy

The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment.

All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment / employment.

Diversity and Equity

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process.

To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at .

The University of Colorado Denver is committed to recruiting, retaining, and promoting diverse faculty and staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding.

We encourage applications from Black, Indigenous, and people of color, women, persons with disabilities, persons within the LGBTQ+ community, and veterans.

The University of Colorado is committed to diversity and equity in education and employment.

Questions should be directed to Executive Director Brian Moffitt,

Application Materials Required : Cover Letter, Resume / CV

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