At The Standard, you’ll join a team focused on putting our customers first.
Scroll down the page to see all associated job requirements, and any responsibilities successful candidates can expect.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.
Must Live in Tampa, Florida region to be eligible for this role.
The Standard is growing! We are looking for an Employee Benefits Service Manager for our Tampa, FL office! In this role you will be responsible for managing and supporting business growth, profitability and retention through development of customer service strategies, and staff execution of the strategies, within the field Employee Benefits Sales and Service Office to develop flexible and expert employees.
You will get to work with the Director of Field Service to coordinate a service strategy for your assigned office(s) that align with the overall service vision of the sales organizations.
You will partner with the Employee Benefits Sales Manager in meeting office goals to ensure long-term profitability and growth of the office block of business consistent with the goals of the division.
Additional key aspects of the role include :
- Develop and implement a business plan for assigned offices that encompasses a strategic focus to maintain profitability, persistency and growth objectives.
- Lead and motivate the staff to ensure appropriate focus on the customer is achieved throughout the customer life cycle.
- Provide leadership and counseling to the staff to manage their block of customers towards successful renewals, salable due to consistent service delivery.
- Review, negotiate and resolve complex service issues escalated by staff and other internal and external customers. Attend finalist presentations or other customer facing meetings and regularly accompany Account Managers on broker and / or customer visits.
- Must Live in Tampa, Florida region to be eligible for this role.
Skills and Background You’ll Need
Education : Bachelor’s degree in Business or related field.
Experience : 3 to 5 years experience in supervision, preferably in the Employee Benefits field, or the equivalent combination of education and / or relevant experience.
Professional certification required : Life and Disability insurance license for all states within the office’s assigned territory and the state of New York.
Other : Personal automobile is available for business use with adequate insurance and a safe driving record.
Key Behaviors of a Successful Candidate
- Leadership : Coach, guide, and inspire your team through challenging times and guide individuals through their career progressions, all while keeping your team aligned and working toward shared goals.
- Winning together : Work as a collaborative member of your team, focused on building strong industry relationships.
- Driving success : Develop and execute a strong business plan, constantly pursuing exceptional results that take us to the next level.
Why join The Standard?
We have built an enduring legacy of stability, innovation and financial strength thanks to the contributions of the talented, creative and compassionate people who choose to work at The Standard.
To ensure we can attract and retain the best talent, when you join The Standard you can expect :
- A rich benefits package including a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off
- A supportive and responsive management approach
- Opportunities for career growth and advancement
- Paid time off to volunteer
- An employee giving program that double matches your donations to eligible nonprofits and schools
- Much more!
Please note - the salary range for this role is listed below. In addition to salary, our package includes incentive plan participation and comprehensive benefits including medical, dental, vision and retirement benefits, as well as an initial PTO accrual of 164 hours per year.
Employees also receive 11 paid holidays and 2 wellness days per year.
Salary Range : 130000
Positions will be posted for at least 5 days from original posting date.
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