We are seeking a highly skilled Ivanti Neurons Service Manager Implementation Specialist to lead the successful implementation of the Service Manager component at our client, a Credit Union.
The ideal candidate will have a proven track record of implementing Ivanti Neurons Service Manager solutions, particularly in financial institutions.
This role will be instrumental in ensuring a smooth transition to Ivanti Neurons and optimizing its capabilities to meet the unique needs of our client's IT environment.
Key Responsibilities :
- Implementation Leadership : Oversee the entire implementation process of Ivanti Neurons Service Manager,ensuring adherence to project timelines and budgets.
- Financial Institution Experience : Demonstrate expertise in implementing Ivanti Neurons Service Manager solutions within the financial services industry, understanding the specific requirements and challenges of this sector.
- Service Manager Configuration : Configure Ivanti Neurons Service Manager to align with our client's IT processes, policies, and best practices.
- Business Requirements Gathering : Collaborate with business partners to identify service request ideas, gather requirements, and prioritize implementation efforts.
- Technical Coordination : Work closely with development, DBA, core, networking, infrastructure, RPA, digital banking, and facilities teams to ensure seamless integration and optimization of Ivanti Neurons Service Manager.
- Incident Management : Create incident categories, define analyst teams, and establish effective incident workflows.
- Request Management : Develop request offering categories, verify request and incident workflows, and ensure proper email communication and SLA adherence.
- Security and Compliance : Implement security measures to restrict access to Ivanti Neurons Service Manager within the client's network and ensure compliance with industry regulations.
- Documentation : Create user-facing documentation for common issues, analyst documentation for assigning and completing requests / incidents, and review existing documentation.
- Problem Management : Verify the effectiveness of problem management and incident linking processes.
- Asset Management : Ensure accurate asset linking when creating incidents.
- User Experience : Enhance the user experience by creating forms for helpdesk agents, ensuring correct location imports, and addressing issues with active service request visibility and request completion notifications.
Qualifications :
- Proven experience implementing Ivanti Neurons Service Manager solutions, with at least one successful implementation in a financial institution.
- Strong understanding of IT service management best practices and frameworks (ITIL, ITSM).
- Technical proficiency in Ivanti Neurons Service Manager, including configuration, customization, and integration with other IT systems.
- Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
- Ability to manage multiple projects simultaneously and meet deadlines.
Additional Preferred Qualifications :
- Experience implementing other Ivanti Neurons components (ITAM, Asset Management).
- Knowledge of financial services industry regulations and compliance requirements.
- Certification in Ivanti Neurons Service Manager or ITIL.
- This position is fully remote, however preference will be given to candidates in the Portland, Oregon area
30+ days ago