Telecom/Phone Carriers UX Researcher

Job Description :

Telecom / Phone Carriers UX Researcher would dedicate effort towards team questions around Retail expansion into new markets for 25 / 26, as well as refining client’s carrier plan structure.

Usability testing of concepts for the client’s Architecture Program : Refine new navigation patterns proposed by using CUJ task analysis (aka ask customers to use the navigation to complete our top 5 most critical activities to pressure test our new site structure).

Quant Survey on Perceptions of Shipping Dates : Understand how shoppers interpret stated EDD in multiple markets to provide recommendations for per-market EDD treatments.

Plan Comprehension Study : qualitative study to refine the design of the Plans page with proposed changes to plan structure and inclusion of a data-only SKU.

Stretch : Device Protection Consolidation Comprehension Study, usability on how we communicate changes to our device protection programs to customers who are impacted by changes.

Responsibilities :

Partner with senior user researchers to design, field, and synthesize the results of research studies that have been prioritized.

Ability to lead studies with minimal supervision, including usability testing, surveys, interviews, card sorting, A / B testing, and data analysis.

Partner with UX Designers, Writers, Project Management, Engineering, and Marketing to incorporate cross functional feedback into study designs, and to provide actionable feedback in collaboration with these stakeholders.

Present research findings, working closely with partners to make product recommendations and documenting team learnings in a clear and concise manner.

Experience :

5+ years of experience is required.

Ability to plan and execute research projects addressing user problems, and ability to translate research findings into actionable design requirements and articulate tradeoffs among alternative solutions.

Analytical skills to interpret data sets and derive actionable insights from quantitative research methods.

Excellent verbal, written, and storytelling communication skills , including communicating research findings in compelling ways to inspire action.

Usability testing, surveys, interviews, card sorting, A / B testing, and data analysis.

Excellent verbal, written, and storytelling communication skills.

Skills :

Experience with international research, vendor management, ecommerce, and / or phone carriers is a bonus.

Education :

MA / MS degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience (2+ years of research experience in industry).

About US Tech Solutions :

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

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US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.