Technical Inside Sales Engineer

POSITION SUMMARY

Provide technical pre-sales support to targeted partners & national resellers. This position provides configuration assistance or actual product configuration development, interaction with national resellers technical teams on their customer application requirements, bid spec reviews and compliance documentation, and competitive cross-reference inputs.

In addition, provide technical guidance or clarification to national reseller sales teams on how to best position information for effective selling.

This position will primarily interface with the national reseller technical teams, national reseller sales teams, and the Vertiv Sales teams.

RESPONSIBILITIES

• Provide technical pre-sales support between Vertiv and targeted resellers.
• Collaborate and communicate closely with Vertiv field sales teams supporting same opportunity.
• Review or generate the optimized Vertiv solution configuration to solve a specific national reseller opportunity set of application requirements.
• Assist in technical sales positioning on proposals considering specifications, competition, winning criteria ( price or performance or efficiency or footprint).
• Provide technical sales support to targeted national resellers via training and presentations.
• Serve as escalation point for national resellers on basic technical pre-sales questions.
• Provide pre-sale applications engineering support via phone, e-mail, and web to national resellers.
• Assist in defining technical pre-sales elements supporting marketing collateral to national resellers.
• Provide competitive evaluations to national resellers when appropriate .
• Performs miscellaneous duties as assigned.

QUALIFICATIONS

Minimum Job Qualifications :

• Bachelor’s degree in electrical engineering, mechanical engineering, computer science, or other technical degree (or equivalent combination of education and experience).
• Minimum of 1 year of experience in a technical manufacturing support role; a technical support role (IT systems or power distribution focus), a custom design support role, or inside sales support role.
• Working knowledge of electronic circuits and electrical distribution systems OR working knowledge of networking and IT infrastructure
• Strong organizational skills with the ability to handle multiple tasks concurrently.
• Strong computer skills, including working knowledge of MS Office Suite.
• Highly detail-oriented with a critical degree of accuracy regarding problem-solving and analytical skills.
• Strong verbal and written communication skill. Strong presentation skills.
• Capability of effectively interacting with global personnel.
• Professional attitude towards customer relations.

Preferred Qualifications :

• 1-3 years industry experience
• Familiarity with UPS and power distribution products
• Familiarity with HVAC operation / principles
• Familiarity with IT networking and communication systems

PHYSICAL & ENVIRONMENTAL DEMANDS

Prolonged periods of sitting at a desk and working on a computer.

TIME TRAVEL REQUIRED

Occasional travel or after-hours support may be needed.

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS : Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.