Overview
The primary responsibility of a Bell & Valet attendant is to ensure that all guests are warmly welcomed upon their arrival at the entrance of the Hotel.
The Bell & Valet attendant assures a quality arrival and departure experience at the door including assistance with luggage, parking and retrieving cars, and accommodating guests during their stay in an attentive, courteous and efficient manner.
Night + Weekend availability is required for this position.
Responsibilities
- Properly stand at attention at the hotel entrance.
- Open doors greeting guest with smile and friendly comment as they enter and exit the hotel.
- Greet arriving vehicles, opening doors for the guest and greeting them in a proper manner. Assist guests with luggage to the curbside and direct them to front desk or other areas as required.
- Valet guest cars within the procedures set for the department, ensuring that guest car and keys are safe and secure. Each vehicle will be clearly tagged.
- Assist guest with directions and information of property as required.
- Assist departing guest with transportation as requested.
- Retrieve valet vehicles in an efficient manner. Follow proper procedure in assisting the guest into the vehicle and loading articles including luggage into the vehicle as required.
- Assist Door Attendant in monitoring traffic in the porte cochere.
- Also, ensures that the porte cochere is clean of litter, water, oil, and other items that would be considered unacceptable standard in maintaining the cleanliness of the area.
- Perform duties as required in the related positions of the department and Door Attendant. Familiar with all procedures of these positions.
- Diplomatically handle or refer guest request and complaints.
- Ensure any safety or security related procedures are implemented and any possible situation is immediately reported.
Qualifications
- High School diploma or equivalent required and / or experience in a hotel or a related field preferred.
- Must have a valid driver's license for the applicable state.
- At least two years driving experience preferred
- Heavy work - Exerting up to 100 pounds of force occasionally, and / or 50 pounds of force frequently and / or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
- Valid driver license with a clean (zero points) driver’s abstract and able to drive standard and automatic vehicles.
- Must be able to effectively communicate both verbally and in writing.
- Must be able to maintain confidentiality of information.
- Perform other duties as requested by management.
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