COLLECTIONS AGENT

Agency : Department of Employment Security

Position Title : Unemployment Insurance Special Agent

Closing Date / Time : 09 / 20 / 2024

Salary : Anticipated Starting Salary $5,703 monthly; Full range $5,703 - $8,170 monthly

Job Type : Salaried

Category : Full Time

County : Cook

Number of Vacancies : 2

Plan / BU : RC062

This position is a union position; therefore, provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website.

State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number

41198

Position Overview

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as a Collections Agent.

Responsibilities include performing specialized collections work to recover overpaid unemployment benefit payments, advising claimants of legal requirement to repay, and establishing repayment agreements.

This position provides a great opportunity for someone who has a strong knowledge of unemployment benefit payments based upon the criteria contained in laws and policies of the State of Illinois and the Department of Labor (DOL) and is dedicated to ensuring compliance with federal regulations.

The ideal candidate for this position will have extensive experience performing audits on unemployment insurance benefit claims and explaining and interpreting unemployment insurance (UI) laws, rules, and regulations.

IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.

Essential Functions

1. Under direction, serves as a Collections Agent for the Illinois Department of Employment Security (IDES)

2. Using automated agency reports and computer systems, including but not limited to Microsoft Office Suite, the Illinois Benefit Information System (IBIS) and GenTax, conducts investigations to locate claimants

3. Initiates civil litigation on benefit overpayments

4. Follows established policies and procedures in analyzing benefit overpayments eligible for offset by the Illinois Comptroller in accordance with applicable laws, rules, and regulations, including but not limited to Illinois Revised Statutes Chapter 15, paragraph 210.5

5. Conducts investigations requested by the Attorney General to locate claimants with litigation pending and current whereabouts unknown

6. Confers with Service Delivery staff and other relevant agency staff to coordinate information and activities with respect to collection and to secure accurate accounting and application of all monies collected on individual claims

7. Keeps abreast of changes to federal and state laws, rules and regulations related to unemployment benefit payments

8. Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Minimum Qualifications

1. Requires knowledge, skill, and mental development equivalent to completion of four (4) years college with major courses in Business Law and Business Administration

2. Requires three (3) years of local office professional investigative experience performing major adjudication work involved in the fact-finding process

Conditions of Employment

1. Requires an Illinois State Police background check and self-disclosure of any criminal history

2. Requires ability to travel

About the Agency

The Illinois Department of Employment Security’s (IDES) mission is to serve Illinois workers and employers to the best of our ability and to use our knowledge of the Illinois workforce to inform sound policy decision making.

IDES encourages economic growth and stability in Illinois by providing vital Employment Services to Illinois residents and employers, analyzing, and disseminating actionable Labor Market Information, and administering Unemployment Insurance programs.

Work Hours : Monday - Friday, 8 : 30 am - 5 : 00 pm

Work Location : 33 S State St Chicago, IL 60603-2804

Agency Contact : [email protected]

Posting Group : Legal, Audit & Compliance

This position DOES NOT contain Specialized Skills (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the Illinois.

jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon.

If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on Illinois.jobs2web.com click Application Procedures in the footer of every page of the website.

The main form of communication will be through email. Please check your junk mail , spam , or other folder for communication(s) regarding any submitted application(s).

You may receive emails from the following addresses :

• [email protected]
• [email protected]
9 days ago