PATIENT AMBASSADOR/MEDICAL STAFF RUNNER

Overview :

We are hiring for a Patient Ambassador / Medical Staff Runner at our facility in Roswell, GA!

Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues.

We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns.

With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care.

Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work.

Our goal is to help men, women and adolescents live healthy, happy lives without the burden of substance abuse or mental illness.

Responsibilities :

The RVA Patient Ambassador / Medical Staff Runners primary responsibility is to coordinate and document the movement of patients to the medical provider and return back to their rooms / groups, etc.

In addition, the Patient Ambassador / Medical Staff Runners crucial role is to ensure a positive and comforting experience for patients and their families within a healthcare setting.

The Patient Ambassador will serve as a liaison between patients, their families, and the healthcare staff, providing support and assistance to enhance the overall patient experience.

Assists in orienting the patients to the facility and maintaining a safe and secure environment.

Works effectively with the facility leadership team to ensure success of the facility by completing the following :

CORE JOB DUTIES :

• Assist in the delivery of patients to the medical providers and ensuring they are returned to their rooms or groups.
• Documenting the times of the patient movement and reporting that to the Clinical team and the Physician Services Coordinator.
• Communicating with patients about their needs and relaying the information to medical, clinical, and nursing staff as appropriate.
• Discuss with patients the ROIs so we can communicate effectively with family and support systems if they are sent out of the hospital.
• Advocate for patients as appropriate.
• Conduct patient orientations.
• Review care needed today requests and triage if appropriate the requests by staff and patients to see the medical staff.
• Communicate patient behavior with immediate supervisor and clinical team as appropriate
• Adhere to time schedules
• Maintain healthy and professional boundaries with patients and staff
• Keep clinical records secure at all times

OTHER REQUIRED DUTIES :

• Encourage patient to maintain Recovery post-discharge
• Ability to work with diverse personalities.
• Understand and apply the programs clinical philosophy
• Demonstrate good strategic and problem-solving skills
• Communicate all urgent matters with immediate supervisor.
• Demonstrate willingness to accept responsibility
• Pursue professional development through participation in education and training programs
• Function well as a team member and contribute positively to the team and organization.
• Other duties as assigned.

Qualifications :

COVID-19 Vaccination Requirement

Advanced Recovery Systems complies with state-specific COVID-19 vaccination mandates for healthcare workers. Team members in our facilities / offices located in states with vaccination mandates are required to be fully vaccinated against COVID-19 (including any booster shots if stipulated) unless approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

EDUCATION AND EXPERIENCE

• High School Diploma or Equivalent required.
• Associates Degree and minimum one (1) year experience in BHT or similar role required.
• In lieu of Associates Degree, minimum two (2) years experience in BHT or similar patient care role required.
• Alternatively, successful completion of the ARS training through the Behavioral Heath Technician I
• Adult Facilities : Prefer experience working with adults.
• Good driving record that meets safety and company insurance standards.

Advanced Recovery Systems, a national integrated behavior healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues.

We invite you to learn more about us at our website !

The Company complies with state and federal nondiscrimination laws and policies that prohibit discrimination based on age, color, disability, national origin, race, religion, or sex.

It is unlawful to retaliate against individuals or groups based on the basis of their participation in a complaint of discrimination or on the basis of their opposition to discriminatory practices / EEO

We are proud to be a drug-free workplace.