Part-Time IT Support Specialist

University of Denver - DU - Information Technology Division

Recruitment began on September 19, 2024

All potential applicants are encouraged to scroll through and read the complete job description before applying.

Expires October 20, 2024

Responsibilities :

• Gathers, analyzes, interprets, and presents information technology and business information for operational purposes.
• Performs information technology support activities including networking, printing administration, and workstation / client support.
• Service may be provided via phone, online, in person at the Help Center, as well as in the field.
• Testing and documentation of applications and their compatibility with university systems.
• Provides client consultation to determine how to apply technical resources to solve the business need.
• Diagnoses and resolves reported difficulties and / or escalates to appropriate specialists within the ITSM system.
• Responds to computer hardware failures, malware and virus threats, software troubleshooting requests, networking issues, system upgrade requests, file permission requests, new software deployments, and other issues as assigned.
• Installs, configures, and performs routine maintenance on systems hardware and software including Windows and Mac operating systems with appropriate certifications.
• Audits equipment, including an inventory and review of workstations with serial numbers, warranty info, and location information.
• As appropriate, performs other duties as assigned.

Knowledge, Skills, and Abilities :

• Must be able to gather and organize information for the purpose of identifying needs and possible solutions.
• Skill in providing information technology-related customer service to users having varying levels of technical expertise.
• Ability to troubleshoot mobile devices, including iOS, Android, and Windows Phone operating systems and applications.
• Must be able to manage projects, and work independently, and as part of a team.
• Excellent verbal and written communication skills in the English language are required.
• Experienced in troubleshooting problems.
• Experience with classroom technology.
• Excellent customer service skills are a must.
• Ability to work independently with little supervision.

Required Qualifications :

• High school diploma or GED or experience in a related field.
• Flexibility of schedule and ability to accommodate nights, and / or weekend shifts.
• Navigation of MacOS and Windows-based operating systems.

Preferred Qualifications :

• Bachelor’s degree in Information Technology, or a combination of equivalent experience / education in a related field.
• 1 2 years of information technology experience in workstation / client support.
• Any of the following certifications : Apple Certified Support Professional (ACSP) certification, Apple Certified Technical Coordinator (ACTC) certification, Apple Certified Macintosh Technician (ACMT) certification, Dell desktop and laptop hardware repair certifications.
• Familiarity with Microsoft Active Directory, Group Policy, Microsoft Exchange, LDAP authentication, and VMWare VM / VDI deployments.
• Experience in a higher education setting.

Physical Activities :

The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions which include :

• Ability to sit in front of a computer for an extended period of time.
• Stand, walk, sit, use hands to handle or feel objects, tools, or controls; climb stairs; balance; stoop; talk or hear; walk up flights of stairs.
• The employee must occasionally lift and / or move up to 25 pounds.

Work Schedule :

Part-Time Work Schedule TBD.

Equal Employment Opportunity Statement & Notice of Background Check :

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For more information, please see the University of Denver’s Non-Discrimination Statement.

All offers of employment are based upon satisfactory completion of a criminal history background check. These are required for all part-time, full-time and student employee hires.

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