IT DESKTOP SUPPORT SPECIALIST

IT Desktop Support Specialist

Full-Time, Denver, CO , Full-Time Remote Option

Ibotta is seeking a Desktop Support Specialist to join our innovative team and contribute to our mission to Make Every Purchase Rewarding.

We are a mostly Mac shop, but do have some Windows users and systems.

• Onboarding new hires
• Account set up
• Computer provisioning
• Training
• Offboarding
• Account removal
• Assist with inventory management
• Assistance with administration and enforcement of security policies
• Basic maintenance of Ibotta infrastructure
• Escalating tickets to proper support teams as required
• Assisting with audits, as needed
• Available during non-business hours, as needed or possible on-call duty
• Other duties as assigned

What you will be doing :

• Embrace and uphold Ibottas Core Values : *Integrity, Boldness, Ownership, Teamwork, Transparency & Advocate for the Saver*
• Serve as the frontline for all IT service and support and work cross departmentally for front line security initiatives
• Responding to Desktop tickets
• Troubleshooting computer hardware and software issues
• Troubleshooting login and access issues
• Light SAAS app administration
• Active prioritization based on user impact

What we are looking for :

• Core Competencies : Action Oriented, Customer Focused, Nimble Learning and Tech Savvy
• 2+ years of progressive information technology experience
• Strong communication skills; both written and verbal
• Strong attention to detail
• 2+ years supporting macOS in the enterprise
• Some Windows 10 experience
• Knowledge of iOS and Android
• Ability to troubleshoot common hardware / software issues
• Ability to meet deadlines and adjust to changing priorities
• Familiarity with ITIL practices
• Familiarity with Jamf Pro for macOS management

Preferred Qualifications :

• Any / all of the following certifications :
• Apple Certified Macintosh Technician (ACMT) certification
• Apple Certified Support Professional (ACSP) certification
• CompTA A+ Certification
• GSuite Administrator certification or applicable experience in Google

Built in Denver, CO, Ibotta (I bought a...) is a free mobile shopping app that gives users cash back on groceries and more.

Through our partnerships with brands and retailers like Procter & Gamble, Kraft Heinz, Kellogg, Amazon, Walmart, Target and Uber, weve delivered over $800 million in cumulative cash rewards to our Savers.

Guided by our values and our mission to make every purchase rewarding, we come to work energized by the business problems we get to solve, the technology we get to build, and the people we get to innovate (and have fun) with.

Ibotta made Inc.s 2020 list of the 5000 fastest-growing private companies in the U.S. for the third consecutive year. In 2019, we became the first mobile consumer technology company in Colorado to achieve $1B in valuation.

Additional Details :

• This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Lifestyle Spending Account, 401k match, profit sharing and equity.
• Compensation range : $50,000-$60,000
• Ibotta is an Equal Opportunity Employer. Ibottas employment decisions are made without regard with race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status
• Applicants must be currently authorized to work in the United States on a full-time basis.

IT Desktop Support Specialist

Full Time Denver, CO Operations Full Time Remote Option