Engagement Concierge

Overview :

Arch Amenities Group the leading provider of amenities management and consulting services for commercial and residential spaces is seeking a Brand Ambassador / Engagement Concierge for a class A commercial real estate building.

The Engagement Concierge will work closely with the Property Manager to provide an exceptional experience for building Tenants and guests.

Responsibilities :

• Onsite presence Monday Friday, at dedicated desk in Lobby or Amenity Center
• Assist tenants and building guests with any / all request pertaining to the amenity floor.
• Knowledgeable with local area provide guests with directions and local neighborhood recommendations.
• Warmly welcome all tenants and guests traveling through the amenity space
• Ensure amenity space and Lobby is kept clean and neat, escalating any issues to PM and Building Engineers as needed
• Remain knowledgeable of all building policies, procedures, and upcoming building and local events
• Assist with the execution of Tenant Engagement Programs when needed

Qualifications :

Following is a list of pre-requisites needed to ensure successful job performance :

• 1-3 years' experience in Concierge; Amenity Management; Hospitality; Events, Conference, or Banquet Management
• Technology proficiency Microsoft Office, including Outlook, PowerPoint, and Excel

Efficient, well-organized, and able to handle a variety of duties simultaneously.

• Excellent verbal and written communication
• Exceptional customer service
• Willing to streamline and standardize processes wherever possible
• Professional manner, discretion, and appearance
• Able to show initiative and make decisions
• Ability to stand for long periods
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• Ability to lift 25 lbs.

Essential Function

Seldom

Occasionally

Frequently

Stationary Position Sitting or Standing

Active Position Walking, jogging, running

Use of hands / fingers Operate, Use, Inspect, Place, Detect, Position, Prepare, activate

Climb / Balance Stairs, ladders, ropes, equipment, beams

Stoop / kneel / crouch or crawl Position self, move

Talk / hear communicate, detect, converse with, discern, convey, express oneself, exchange information

See Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess

Carry weight, lift Move, transport, position, put, install, remove 50 lbs or less

Carry weight, lift Move, transport, position, put, install, remove 50 lbs or more

Exposure to Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and / or add duties to reflect these changes.

The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodations to individuals with disabilities.

Please let your recruiter know if you need an accommodation at any point during the interview process.

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