Job Description : Duties :
Duties :
- Developing role-based training content, independently or with team members, using a variety of software programs, tools, and applications such as Microsoft Office.
- Designing, developing, and maintaining instructional materials.
- Maintaining policy and procedure documentation.
- Incorporating feedback from others into existing training and training administration procedures.
- Learning new content and consulting with subject matter experts to develop training materials and answer any participant questions.
- Assisting with building and testing of training environments (MST environments) and providing support and troubleshooting issues.
- Collaborating with other trainers by co-facilitating classroom instruction and assisting with exercises as needed.
- Preparing training lessons, printing materials, and setting up the training room and environment prior to the training session.
- Presenting information verbally and in writing in a clear and easy-to-understand manner.
- Following up with trainees outside of the classroom to offer additional support.
- Serving as an expert educator to state staff.
- Training and credentialing additional classroom trainers as needed (train-the-trainer).
- Training staff and end users by teaching technical topics as needed.
- Managing application assignments by prioritizing assignments and by creating and adhering to timelines.
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