Join our team as a Bilingual Interviewer and play a role in collecting valuable feedback from healthcare patients. Conduct phone interviews in both English and Mandarin, following provided call scripts.
This position involves a variety of projects, including patient hospital visit satisfaction surveys, healthcare provider satisfaction, insurance policy satisfaction, and more.
Responsibilities :
- Conduct phone interviews with healthcare patients in either English or Mandarin, following provided call scripts.
- Capture detailed responses from members in surveys.
- Record members' responses accurately in the database.
- Provide excellent customer service to ensure accurate data collection.
Requirements
- Ability to communicate, read, and write in English and Mandarin.
- Strong communication skills, with the ability to remain focused and stay on topic.
- Ability to work from home in a private and quiet space, with internet meeting minimum speed requirements.
o 10 MBPS upload and 25 MBPS download.
- Successful completion of a background check and drug test.
- Successful completion of a language proficiency assessment.
- High School Diploma or equivalent.
Benefits
- Work from the comfort of your home with provided equipment, including a monitor, keyboard, mouse, cabling, and headset.
- Enjoy flexibility in scheduling; create your own weekly schedule upon employer’s approval *. Weekly hours may vary based on project needs.
- Don't miss out on this fantastic opportunity to make a positive impact in healthcare data collection while enjoying the benefits of a flexible work-from-home environment.
- Weekly schedule preferences are submitted for approval the week before scheduling.
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