Job Summary :
This position is responsible for the reconciliation and collection activity for Blitt and Gaines P.C, accounts. This role will assess customer's needs and reconcile issues according to company, client, federal, state and local requirements and policies.
This position requires a substantial knowledge of the collections industry, rules and regulations, litigation process and transacts the general business of the Collections Department subject to general supervision.
Job Description of daily tasks and responsibilities include :
- Handle both inbound and outbound calls in a high paced environment
- Recover past due payments on accounts while applying customer service skills
- Update consumer file information and notate accounts
- Negotiate payment / settlement arrangements
- Confirm consumer information
- Ability to process payments and update consumer banking information
- Investigate and resolve consumer / file discrepancies
- Create a working relationship with consumers and attorneys to help resolve accounts
- Comply with all legal requirements
Qualified Applicants must meet the following criteria :
- Computer skills and the ability to work multiple systems
- Strong customer service skills
- Detail orientated with an ability to multitask
- Positive attitude, energetic, and motivated
- Call Center, Collections, or Sales experience is a plus. Prior exposure to the FDCPA is very helpful.
We offer :
- Competitive base pay
- Monthly bonus incentives
- Paid Time Off (PTO)
- Benefits - medical, dental, vision and 401(k)
- Growth and advancement opportunities
Benefits :
- Blitt and Gaines, P.C. offers PTO, Paid Holidays, Medical Benefits, Competitive Salary and 401k and profit sharing plans! Benefits include - Medical, Dental, Vision, Life Insurance and Short Term Disability.
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