Campus Experience Team - Welcome and Information Desk (WID) Agent

Dominican University Careers

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Position : Campus Experience Team - Welcome and Information Desk (WID) Agent Location : River Forest, IL

Job Id : 1895 # of Openings : 0 POSITION : Welcome and Information Desk (WID) Agent DEPARTMENT : Office of Undergraduate Admission REPORTS TO : Welcome and Information Desk Supervisor HOURLY RATE (OR RANGE) : $14.

00 POSITION AVAILABILITY : August 2024- May 2025 EXPECTATIONS FOR ALL DOMINICAN EMPLOYEES : To support the University's mission of preparing students to pursue truth, to give compassionate service, and to participate in the creation of a more just and humane world.

POSITION DESCRIPTION : The Welcome and Information Desk (WID) operates at various locations on campus serving as the designated entrances for guests and visitors and provides university concierge for the campus community.

The WID Agent works to support a positive and caring campus experience providing information, navigation, resources and connection to services.

JOB COMPONENTS / / PRINCIPAL DUTIES AND RESPONSIBILITIES :

• Support the visitor experience - greeting and corresponding with visitors, assisting with navigation throughout campus and facilitating campus connections.
• Staff various desks across campus including- North Entrance Parmer, Lower-Level Library, Coughlin Commons and Main Lewis building.

Additionally, provide coverage during campus wide events when necessary.

• Deliver a broad list of WID services / equipment and work together with our campus partners to support the needs of our campus community.
• Serve as a satellite location for the Office of Undergraduate Admission providing event support, following Admission procedures and purposeful connections to the Counselor team.
• Support the operational needs of the Welcome Center conduct opening and closing procedures, greet guests and visitors ensuring a welcoming and positive experience.

Maintain cleanliness and organization. Monitor and assist to replenish supplies routinely including water, coffee, literature, etc.

• Staff Admission sponsored activities and programs such as open houses, receptions, admitted student events, panels, and group visits.
• Responsible for inbound and outbound communications of the university - answering phone calls, performing call transfers, managing email inquiries.
• Monitor the activities of the WID area, reporting incidents and Student Conduct related matters, suspicious behavior, and maintaining the safety and welcoming presence of these spaces.
• Learn from other members of DU as well as campus partners to foster opportunities for connection and belonging.

REQUIREMENTS :

• Must be a student in good standing and not on Academic or Disciplinary probation.
• Must complete all required-on boarding & training at all desks.
• Must be available to attend all WID Agent continuous learning sessions and demonstrated ability to conduct new services and policies.
• Must have the availability to work evenings and weekends.

BASIC COMPETENCIES : (Required knowledge, skills, abilities)

• Demonstrated skills for hospitality, customer service and creating high-impact experiences.
• Possess immense enthusiasm and pride for DU with a desire to share your story and experiences.
• Demonstrated commitment to the work of Undergraduate Admissions Office and desire to share in the mission and goals of the department.
• Possess the ability to follow all WID / Enrollment Management Policies and Regulations.
• Must be enrolled at least part-time, degree-seeking student status at Dominican University.
• Strong written and verbal communication skills and organizational abilities.
• Ability to work with diverse groups.
• Dependable, outgoing, motivated and proactive - a self-starter, willing to take initiative.
• Possess the ability to listen, problem-solve, and react quickly.

COMPENSATION AND BENEFITS : Being a WID Agent is more than just an on-campus job, it’s an opportunity to :

• Build your resume and reference list.
• Receive cross-training to be eligible for other intradepartmental sponsored on-campus positions such as a Student Ambassador and Student Assistant in the Office of Undergraduate Admission.
• Enhance your professional development.
• Develop and / or improve your communication and leadership skills.
• Network and bond with administration, faculty, staff, and fellow peers.
30+ days ago