Senior Advisor, Sales

Description

The Senior Advisor, Sales interfaces with customers via inbound / outbound calls and provides account management and resolution of routine problems and questions regarding client products and services.

REIMAGINE YOUR CAREER

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?

Would you like to join a company that earns "World's Best Workplaces ," "Happiest Employees ," and "Best Companies for Career Growth " awards every year?

Then a Customer Service / Inside Sales Representative position at Concentrix is just the right place for you!

As a sales advisor, you'll join an organically diverse team from 40 countries where ALL members contribute and support each other's success and well-being, united as "One Concentrix.

Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies.

And due to continued growth, we're looking for more people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed.

Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

Our Customer Service / Inside Sales Representatives connect with key small "Start -Ups" to mid-size businesses and is responsible for establishing and growing relationships and guides them through the process of ensuring they successfully optimize their online advertising campaigns.

In this role, you will work to identify priority accounts and partner with them to ensure they have strong returns. As a Digital Advertising Sales Specialist, you will be responsible for empowering our client to make the right ad sale profile choices to support their targeted cliental / customer base.

As a Sales Advisor, you will :

• Demonstrate a fundamental understanding of online advertising / social media marketing in your interactions
• Hosting online video meetings that uncover customer business needs and present solutions that meet the customer's advertising objectives
• Identify customer sales objectives and marketing key performance indicators
• Maintain sales pipeline accuracy and track client campaign ROI
• Deliver campaign setup and optimization recommendations
• Monitor active client campaigns and provide timely enhancement recommendations
• Provide feedback to leadership on product offerings and lessons learned
• Identify and proactively recommend upsell opportunities to clients
• Become a subject matter on client's advertising platform, features, and available enhancements
• Excellent written and verbal skills to best communicate with our client and team members

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.

Other qualifications for our Customer Service / Inside Sales Representative role include :

• 2+ years of experience working in digital or social media sales
• Experience in Excel (Microsoft Office) and ability to demonstrate skills through assessment
• Knowledge of how internet advertising or social media technology works ( with the ability to explain it in ordinary terms).
• Proven experience with efficiently working within multiple systems and tools to perform daily tasks
• Proven communication and usage skills across multiple channels (e.g., virtual meetings, phone, email)
• Experience building relationships and making recommendations to top marketing decision makers through business confidence, ability to ask layered questions, and influencing actions through strategic positioning of product offerings.
• Ability to quickly learn and sell a large suite of product offerings
• Comfortable in a dynamic fast-paced environment and with managing a sizable volume of client accounts and calls
• Experience with managing different lead funnels (inbound and outbound)
• Ability to quickly adopt and navigate change
• Experience working within CRM platforms
• Knowledge of how internet advertising or social media technology works (with the ability to explain it in ordinary terms)
• Proven ability in business development and retaining new business relationships
• Goal Focused is a must to provide the most efficient and effective performance
• Must enjoy working in a collaborative work environment
• Imaginative, strategic, and critical thinking skills

WHAT'S IN IT FOR YOU

One of our Concentrix Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.

And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with :

• Base Wage : $21.57 Hourly
• Lucrative Sales Bonus and Performance Incentives
• Referral Bonus
• The position is currently a hybrid model 50% remote and 50% in-office work. At a future date, staff will be required to move back to 100% onsite employment.
• The opportunity to work from home until we return to the office in our beautiful Farmington Hills MI facility
• New Employee Training will include both in person onsite work days and work at home Specific days for onsite attendance and work at home during training will be communicated to candidates if hired
• Equipment provided
• US Full benefits 401K (U.S. ONLY) medical, dental, vision, and an employee assistance program (EAP) and more
• The opportunity to shine in and grow your career with clear paths for development we invest in you
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability
• Mentorship programs to help you create the strong foundation to a rewarding career
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond
• Trained wellness partners to support you as well as wellness training opportunities

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their "employer of choice" proudly united as "One Concentrix."

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Location :

USA Farmington Hills MI

Language Requirements :

Time Type : Full time

Full time

Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.

Work is generally sedentary in nature.