A company is looking for a BPO Operations Manager to oversee offshore vendor partnerships for their Member and Provider Services teams.
Key ResponsibilitiesDevelop and strengthen partnerships with BPO organizations to implement best practicesTrack and implement production management strategies to enhance member and provider experiencesIdentify operational inefficiencies and drive improvement initiatives through data analysisRequired Qualifications4+ years of Production Management experienceExperience in BPO or Call Center environments4+ years of leadership experience in a fast-paced environment3+ years of experience using data and metrics for root cause analysisExperience with vendor management or offshore partnerships
BPO Operations Manager
A company is looking for a BPO Operations Manager to oversee offshore vendor partnerships for their Member and Provider Services teams. ...
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