Administration/office

BrightStar Care
Edgewood, KY, US
Full-time

Responsibilities

  • Customer / client care effectively manages the customer care procedures and serves as point of contact for client / customer relations.
  • Scheduling and care coverage supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime;

ensures on-call phone and assigned staff are properly trained and available as needed.

  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
  • Assists in the development of organization goals and agency performance improvement activities
  • Administers agency policies and procedures
  • Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care
  • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
  • Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws
  • Assures compliance with all local, state and federal laws

On call phone taken on rotation with other office Staff.

30+ days ago
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