SUMMARY :
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES :
- Responds to basic customer inquires regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE :
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES :
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
COMPANY INFORMATION :
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
Customer Service Representative (Inside Sales)
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). May adjust non-contract customer pricing to me...
Inside Sales Representative
Manufacturer that supplies piping specialty products to the commercial Fire Safety, HVAC, and Plumbing industry is seeking an inside sales representative to support their sales team and customers. Provide exceptional customer service to internal and external clients. Use customer feedback to generat...
Remote Customer Service Representative - Intuit
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Customer Service Representative - State Farm Agent Team Member
Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Interest in marketin...
Customer Service Representative - Intuit (Remote)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Rainstorm Car Wash Customer Service Representative
Excellent sales and customer service skills. Customer service and some sales experience preferred. Responsible for greeting customers, answering questions, and explaining the wash options available. Stand at the pay stations and assist every customer that comes through the wash. ...
WFH Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Electrical Service Sales Account Representative - ASCO
Put your sales expertise to work at ASCO Power Services where you will be responsible for the sales of technical services. JOB SUMMARY The Sales Account Representative is responsible for outside sales of service maintenance agreements and modifications for transfer switch products and parallel switc...
Senior Customer Service Representative
Excel at customer service (minimum 1 year experience, preferably in a call-center environment, and/or the completion of the National Retail Federation’s Certification in Customer Service & Sales). In the role of Senior Customer Service Representative, you will be responsible for answering inbound ca...
Inside Sales Representative
An Inside Sales Representative is responsible for assisting customers and contractors, by providing quotes and product information, whether in person, over the phone, or through electronic communication (i. An Inside Sales Representative must exhibit excellent product knowledge and ensure that compa...