Systems Analyst - Commerce Trust

About This Job

The main purpose of this job is to be the initial point of contact to external customers and internal users while providing exceptional customer service and support for our different wealth management systems.

Essential Functions

Provide technical support to both internal and external users including user access administration and tier 1 support for several applications

Provide the completion of the required compliance such as SAS70, Sarbanes Oxley as well as internal reporting for all Wealth Management systems

Provide subject matter expertise to all levels of internal and external users

Assist with day to day system maintenance, user permission, enhancement and bug testing

Strategic management and understanding of long-term system roadmap

Identify problem trends and makes recommendations for improvement / solution to management

Coordinate communication on application issues between internal customers and external vendors

Provide client demos and / or training of online products as requested by administration and / or management

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Strong customer-service orientation

Effective ability to troubleshoot and problem solve

Ability to communicate in user-friendly language to both technical and non-technical end-users

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Intermediate level proficiency with Microsoft Word, Excel, Teams and Outlook

Education & Experience

Bachelor’s degree in information systems or business-related discipline equivalent combination of education and experience required

3+ years in information systems required

Experience in a helpdesk, desktop and wealth management support role are preferred

Level of role is determined by knowledge, experience, skills, abilities, and education

For individuals applying, assigned and / or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles.

This compensation range is for the Systems Analyst I, II, III & Senior - CTC job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs.

The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled.

At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation.

A reasonable estimate of the current base pay is $25.70 to $44.70 per hour.

The candidate selected for this position may be eligible for the following employment benefits : employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time.

In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click to learn more.