Application Support Engineer

Application Support Engineer

Primary Location : Atlanta, Georgia

V-Soft Consulting is currently hiring for an Application Support Engineer for our premier client in Atlanta, Georgia .

Education and Experience

• Bachelor's degree in a related field from an accredited college or university AND Five years of directly related management experience OR Associate's / Vocational / Technical degree from an accredited college or university AND Seven years of directly related management experience OR Two years of experience at the lower level Mgr 2, Systems Dev (ITM011) or position equivalent.
• A Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar preferred.
• Minimum 5 years related experience supporting software systems.
• Demonstrable experience as an Application Support Engineer in a related field.
• Knowledge of Oracle PL-SQL and IBM Cognos a plus.
• Experience supporting insurance claims management and risk management systems a plus.
• Experience with or willingness to learn support for EDI troubleshooting and setup.

Preferred :

• System administration experience with Ventiv Technology’s Claims Enterprise (iVOS) platform (or a similar insurance claims management system).
• System administrator experience with document capturing platform such as Kofax KTM.
• Experience maintaining complex transactional systems including payment processing systems.
• Experience with Oracle SQLPlus or other SQL reporting language.
• Experience developing and maintaining reports and views using JasperSoft Reporting and Ad Hoc tools or other similar business analytics tools.
• Advanced experience with Microsoft Excel including building and using Pivot Tables, building complex formulas, and developing graphs.

Knowledge, Skills and Abilities

• Exceptional ability to provide front end support to internal departments.
• Strong analytical and problem-solving skills.
• Willingness to work with software vendors to resolve issues in a timely fashion.
• Exceptional communication skills.

WHAT YOU’LL DO :

Job Responsibilities :

• Establishing the root causes of application errors, working with the vendor to identify fixes or bugs and escalating serious concerns to the Director of IT.
• Create and modify internal reports using iVOS Reporter, Jasper AdHoc, and other Ventiv reporting tools.
• Consulting with the software vendors, internal users, and stakeholders to improve application performance.
• Keeping a record of configuration changes and scheduling application updates.
• Documenting processes and monitoring application performance metrics.
• Providing front-end support to management and colleagues in other departments.
• Monitoring and correcting issues with all external interfaces and processes.
• Developing and maintaining test plans for application upgrades.
• Understanding the business workflow and business requirements of all work units that use the applications.
• Serving the role of subject expert in all Projects related to the application.
• Providing software application support under the supervision of the IT (or Risk Management?) Director.
• Performing analyses on software application functionality and suggesting improvements.
• Provide subject assistance with all State and Federal reporting mandates.
• Managing and overseeing a support team as well as attending meetings with agencies and other team associates and program managers.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.

S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more.

V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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