Accounting Technical Specialist

Provides higher level accounting support in one or more of following areas : accounts receivable, billing and collections support.

This is an experienced, skilled, or technical accounting level capable of carrying out most assignments typical of the position or specialty with limited guidance or review.

This role is a non-supervisory position.

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

General responsibilities will include :

Demonstrates substantial understanding of the job requirements and applies knowledge and skills to a wide range of tasks within one or more of the following areas.

Checks and verifies accounts receivable, accounts payable records.

Prepares invoices and vouchers.

Types, files, posts ledger and general journal entries.

Balances accounts receivable, accounts payable records.

Uses automated systems to input data, generate reports, conduct specialized research projects, and respond to inquiries.

Provides administrative support in collections process.

Prepares outstanding accounts reports and gathers credit and / or reference information.

Maintains databases by entering, updating, and retrieving data as well as formatting and generating reports.

Assists in resolution of outstanding invoice problems from past due accounts.

Responds to inquiries from customers or external collection resources.

May place calls or send messages to those with unresolved issues.

Identify opportunities to further; improve efficiency and effectiveness of processes, procedures, and information reporting.

Deal professionally, effectively, and appropriately with all personnel and customers.

Communicate effectively, both orally and in writing, with all department personnel, City officials and outside professionals.

Maintains knowledge base of information related to Office of Revenue processes to provide best in class customer service by answering customer concerns confidently and accurately.

Other business-related duties and special projects as needed.

Specific Responsibilities may include :

Monthly financials analysis reporting on all revenue’s streams through various subsystems, such as business licensing, Oracle, etc.

Manage the billing process for assigned revenue stream prescribed by ordinance.

Contact customers across all revenue streams to identify payment anomalies.

Contact customers monthly to update contact information and collect outstanding revenue

Analyze and explain monthly revenue anomalies and determine the impact on revenues on a monthly or annual basis

Resolve Siebel Service Requests (SRs) within 5 business days.

Responsible for reducing aged receivables.

Answer customer inquiries via personal contact, phone, and / or email.

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

Basic knowledge of GAAP.

Ability to compile and explain complex reports.

Results and deadline driven.

Solid understanding of financial and accounting practices, policies, and procedures.

Skill in use of Microsoft Office, accounting software, databases.

Good planning, organizational and communication skills.

Ability to handle escalated issues.

Ability to train new employees and / or interns.

Ability to compile simple reports.

Ability to use independent judgment and discretion

Highly proficient in use of Microsoft Office, accounting software, databases, and good interpersonal skills. Ability to process numbers quickly and accurately.

Ability to spot inconsistencies and either troubleshoot issues as they arise or escalate to higher level.

Excellent technical, oral, and written communication skills to effectively communicate across all levels of management and employees.

• Providing outstanding customer satisfaction (internally and externally);
• Willingness and ability to multi-task in a high energy and fast paced work environment;
• Providing detail oriented and organized work products;
• Performing proactively and with flexibility;

Working cooperatively and collaboratively with all levels of employees and management to maximize performance, creativity, problem solving and results.

• Aptitude to deal with confidential matters tactfully and with good judgment;
• Collaborative team player working out solutions for delivery;
• Analytical skills to research, report, and troubleshoot process inefficiencies;
• Ability to follow direction and work independently;

Knowledge of Job

Has knowledge of cash management, billing, and accounts receivables as necessary in the completion of daily operational responsibilities.

Can follow policies, procedures, plans and activities. Can follow long-term goals for the department to promote effectiveness and efficiency.

Ability to keep abreast of any changes in policy, methods, operational needs, etc. Can effectively communicate and interact with management, employees, and members of the public.

Can assemble information. Have good organizational, human relations, and technical skills. Has the ability to follow regulations, procedures, and related information.

Is knowledgeable and skilled in the use of computers. Can read, understand, and interpret collection reports and related materials.

Standard Performance Indicators (not intended to be all-inclusive)

• Adhere to all COA and DOF policies.
• Become fully cross-trained in all billing areas.

Minimum Training and Experience Required to Perform Essential Job Functions

Completion of Technical or Vocational course of study or associate degree in accounting.

5 years of accounting experience in multiple areas of accounting.

Preferred Education & Experience

Undergraduate degree in accounting or financial business-related field.

5+ years in an accounts receivable and / or billing organization.

Intermediate level skill in use of Microsoft Office Suite and accounting software databases.