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Front Desk Receptionist

National Vision
Cleveland, OH, US
Part-time

Job Description

What would you do? The Specifics

  • Ensures high quality customer service while following all safety protocols.
  • Ensures a smooth flow of customers through the store.
  • Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
  • Processes and understands managed care plans while obtaining document information from the insurance company as needed.
  • Provides customers basic and accurate information.
  • Schedules and confirms appointments, follow-up visits and classes.
  • Files all patient records daily and pulls patient files for the next day's appointments.
  • Checks order status and notifies customers when orders are in or of any delays.
  • Keeps reception area tidy and presentable with all necessary materials.
  • Receives, sorts, distributes daily mail / deliveries and maintains inventory of office supplies.
  • Participates in regularly scheduled mandatory communication meetings.

Qualifications

Are you the right fit? The Suitable Talent

  • Experience as a Receptionist, Front Office Representative or similar role preferred but not required.
  • 0-2 years related experience or training preferred.
  • Experience handling multiple phone lines preferred.
  • Strong customer service skills required
  • Strong organizational skills required

Education : High School Diploma or equivalent.

30+ days ago
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