Job Description
Job Description
Role Profile :
At Diventures, we are in the relationship business. The Diventures Dive Professional contributes to the success of Diventures by consistently building positive experiences and lasting relationships, through high-touch, high-communication, personalized customer service and scuba education.
Diventures Dive professionals are role models, scuba educators and scuba equipment advisors.
Consistent with our Vision, Mission and Values, the Diventures Dive Professional is responsible for teaching safe scuba, while adhering to all industry standards and best practices.
As the subject matter expert, the Diventures Dive Professional is expected to stay up-to date with all industry standards, best practices, training methods, and Diventures product and service offerings.
Knowing that diving in your own total diving system is the safest and most comfortable way to dive, the Dive Professional is expected to make product recommendations best aligned with optimizing each customer's safe and fun diving experience in pursuit of their individualized diving goals.
Diventures Dive Professionals lead domestic and international diving trips (after completion of Diventures trip leader certification) and help our customers explore and enjoy the underwater world.
As a collaborative team member, the Diventures Dive Professional works closely with our Retail, Swim, and Travel team members and the Scuba Program Director and Scuba Experience Manager / Lead to drive positive customer experiences and profitable revenue growth.
Key Attributes of the Diventures Dive Professional
- Effective Teacher
- Engaging
- Attention to Detail
- Problem Solver
- Initiative
- Collaborative
- Reliable
- Safety Focused
- Customer Experience Driven
- Friendly
- Patient
- Hard Working
- Self-Motivated
- Passion for Diving
Required Competencies :
- WRSTC Agency-Certified Dive Professional (SSI Preferred)
- Diventures Way Trained
- Product Training Certified
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