Service Technician - Lead Certified

About Hussmann : Hussmann is a subsidiary of Panasonic USA. We are a leader in providing display merchandisers, refrigeration systems, installation, and services to food retailers around the world.

We do more than provide a refrigeration system or install and maintain equipment. We provide our customers with solutions to make their businesses better.

Finding a better way has always been the Hussmann way. Since 1906, our focus on innovation has helped food retailers succeed.

We hold over a 122 patents and 320 international patents from more than a dozen countries. We collaborate with customers across a variety of food retail segments as we work towards fulfilling a promise for better businesses, better partners, and a better world.

About this Role : You will lead a team of service technicians based upon a specified geographic area or project / customer assignment to respond the customer’s need for service and maintenance of equipment through maintenance, diagnosis and repair of refrigeration, heating & air-conditioning system commonly installed in supermarkets, convenient stores and cold storage facilities.

Principal Responsibilities :

• Development and maintenance of excellent customer relations. Fluent in applicable customer systems, business processes, administrative support, etc.
• Actively pursuing personal development & supporting technician growth and development. Intrinsically involved with screening, interviewing, and hiring new technicians.
• Under the direction of the Service Manager perform survey of new customer sites and assist in quoting service and maintenance.

Assist with job quoting, staffing, estimating, understanding of project costing & drivers, etc.

• Implement pertinent training and provide opportunities for ongoing professional development for technicians.
• Coordinate technical support, guidance, and training to service technicians.
• Strong skills for conflict resolution, problem solving, and prioritization among technicians, peers, leadership, customers, etc.
• Champion of change initiatives across the enterprise. Coaching and Mentorship of newer team members to help ensure compliance to systems and processes.
• Perform prescribed, routine maintenance procedures on supermarket refrigeration systems and self-contained temperature-controlled merchandisers.

Demonstrate operating knowledge of self-contained refrigeration, heating and air conditioning units with some direction from a Master or Lead Service Technician.

• Perform preventative maintenance for convenient stores, small format, and supermarkets to include compressor change assists, leak searching and coil washing.
• Detect and repair leaks on racks or single-unit piping, solder with copper-to-brass and copper to steel, diagnose low air flow, install PVC drain pipe, replace evaporator / condenser motors, use temperature meters and sensors, receive, uncrate and properly hang blower coils, fabricate hangers, struts and supports, power wash air-cooled condensing units, repair Hussmann brand products, replace any component on a rack and perform walk-in case installation with some direction from a Master or Lead Technician.
• Complete necessary documents (work tickets and time sheets) and electronic communication in a thorough, accurate, professional and timely manner.

Demonstrate ability to utilize a hand-held computer to complete necessary customer paperwork and invoicing requirements.

• Maintain and manage truck inventory in an accurate, neat and orderly manner as well as adhere to vehicle maintenance program guidelines (If applicable).
• Develop and maintain excellent customer relations and professionally articulate equipment and system malfunctions using correct terminology.
• Understand basic electrical schematics including volts, amps, ohms.
• Responsible for TEV troubleshooting and replacement
• Demonstrate understanding of sub cool, superheat, refrigerant and oil properties, vacuums and microns, system evacuation and charging, system pump down, system defrost types, single phase compressor start components, recovery setup, torch setup, conventional refrigeration system layout, and parallel rack system layout,
• Demonstrate a working knowledge of : the use of gauge, scale, recovery, EMC, shaded pole, PSC, and three phase motors.
• Safely handle R290 refrigerant and other hazardous materials such as dry nitrogen.
• Additional duties as assigned.

Formal Education Requirement : Required Level : High School Diploma / GEDPreferred level : HVAC-R Technical School DegreeMinimum Years of Experience Necessary :

5 years in the field or 3 years with Certification from a Technical School

Requirements :

• Must have a Valid Driver’s License and maintain a safe driving record accordance with the Fleet Policy.
• Must be physically able to walk distances, bench and crouch, climb ladders, work at high elevations and lift / carry objects up to fifty pounds, repetitively and for an external period.
• Must have excellent verbal and written communication skills, detail orientated and highly motivated.
• Must have strong mechanical aptitude.
• Must be able to work nights and / or weekends as required.
• Working knowledge of basic refrigeration and / or knowledge of commercial refrigeration and HVAC is preferred.
• Must have strong leadership skills, communication skills, and business acumen.
• EPA 608 Universal Certification.
• Superior decision-making ability and paperwork skills.
• Able to schedule work for other technicians.
• Able to correctly teach all the previously listed items.

Benefits :

• Company vehicle provided
• Incentives paid twice per year
• Benefits first day
• Paid training with access to Hussmann Institute Online library
• Paid drive time (including overtime)
• Health Insurance
• Dental and Vision Insurance
• 401k with Company Matching Contribution
• Discretionary 401k Company Contribution
• Tuition Reimbursement Program
• Life / Disability Insurance
• Family Leave
• Panasonic Employee Discounts
• Paid Vacation and 12 Holidays
• Employee Assistance Program

Hussmann is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, marital status, pregnancy, or any other non-merit based factor.