Enterprise Account Coordinator

At NTG our passion is connecting shippers with reliable carriers to get their freight from Point A to Point B. By leveraging AI technology and our Beon Digital Logistics Platform, we're revolutionizing the way goods move, specializing in connecting businesses with seamless transportation solutions, optimizing supply chains, and delivering exceptional service to our clients.

Join us and be part of a dynamic team that values collaboration, innovation, and dedication to excellence. Together, we'll redefine what's possible in the world of freight brokerage and unlock unparalleled opportunities for success.

JOB PURPOSE

The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Act as the front-line resource to provide customer service on the assigned account(s)

Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered

Monitor and manage account’s building, scheduling, and tracking responsibilities

Manage communication of all applicable loads to after-hours tracking and coverage teams

Help develop and execute the customer service expectations for all associated accounts

Respond to all customer emails within the expected time window of the customer

Provide best-in-class service / communication to assigned customers in an effort to grow the relationships

Monitor and manage account’s shipments to assure best practices are maintained

When applicable, manage account’s TMS / Portals to maintain best practices

Complete required training

Close out accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier’s request or per customer requirements

Maintain knowledge on NTG’s service offerings to identify opportunities for modal and regional diversification with customer

Consistent communication with Account Managers and Operations Leads about growth opportunities

Perform other related duties assigned

JOB REQUIREMENTS

Bachelor’s degree in Business or related field preferred but not required

1 year of transportation or logistics experience strongly preferred

Strong communication and negotiation skills

KNOWLEDGE, SKILLS, AND ABILITIES

Exceptional customer service and problem solving skills

Competitive nature with a sense of urgency in a fast-paced environment

Attention to detail and highly organized

Team player with multi-tasking and prioritizing abilities

MS Office proficiency and related computer knowledge

Microsoft Excel experience preferred

MAY PERFORM OTHER DUTIES AS ASSIGNED

WORK ENVIRONMENT

Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL EFFORT

Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms.

Occasionally, the employee is required to lift boxes up to 20 pounds.

SCHEDULING

This is a full-time benefits-eligible position, working Monday through Friday; 8 : 00 a.m. 5 : 00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.

TRAVEL

Local travel is required. Out of state travel is limited, but may be required for special training / conferences.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.

EEOC / ADA STATEMENT :

We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law.

In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.