Account Management Coordinator

Job Description

Job Description

RESPONSIBILITIES :

• Assist with day-to-day operations of the department as directed by the Director, including gathering of critical information needed by clients (running reports, tracking orders, entering & verifying orders etc.)
• Contribute to the templates and tools, including client QBRs, and CCF status updates; looks for opportunities to standardize and simplify documentation and procedures across programs
• Assist Account Managers with order management, sample programs and resolving of client issues / concerns
• Proactively searches for and presents process improvement opportunities to management; assist management in defining, planning and implementing solutions
• Interacts frequently with interdepartmental associates and management to resolve internal and client issues.
• Other duties as assigned.

QUALIFICATIONS AND JOB SPECIFICATIONS :

• Bachelor’s degree in Communications, Business or other related fields or a combination of equivalent education and experience.
• At least 2 years in warehousing or the pharmaceutical industry.
• Excellent computer skills.
• Good mathematical ability, excellent organizational, communication, and interpersonal skills.
• Demonstrate the following : effective relationship building, strong verbal and written communication skills, attention to detail and organization, critical thinking, ability to learn quickly, and interest to work in a fast-paced environment.

TECHNICAL EXPERTISE :

• Navigate through ERP system Tecsys Elite, Cognos.
• Intermediate Microsoft Office skills : Outlook, Excel (including Statistics and Pivot Tables), Access, PowerPoint, Word.
• Experience with warehouse or supply chain environments.
• Understanding of supply chain transportation.
• Ability to complete invoices and conduct / track analytics related to Client performance.
• Professional phone etiquette.
• Advanced public speaking and presentation skills
• Excellent verbal and written communication skills
• Clear and Professional diction in English

ADDITIONAL EMPLOYMENT REQUIREMENTS

• Must be able to successfully pass all preliminary employment requirements (i.e., background check and drug screen).
• Must be able to travel up to 25%.
• Must have a valid driver’s license and reliable transportation.

PHYSICAL / MENTAL / VISUAL DEMANDS :

• Work is light to medium in nature with frequent walking to perform assigned tasks.
• Must be able to safely conduct occasional lifting of 25 lbs.
• Ability to handle multiple priorities and solve inquiries and issues expeditiously and efficiently.
• Must be able to read at a distance, close to the eyes, and at arm’s length with or without correction.

WORKING CONDITIONS :

Activities occur within a typical office environment.

EQUIPMENT OPERATED :

• Equipment : Laptop computer, cell phone, fax machine, copier, and desk phone
• Systems : Outlook, Excel, Word, PowerPoint, and Tecsys Elite (Warehouse Management System)

NO AGENCIES PLEASE.