Job Description
Job Description
Salary : The Company
The Company
Ultimate Technologies Group (UTG) is a family-owned audio-visual technology company founded in 2017 headquartered in Fishers, IN.
We are past the start-up phase and focused on scaling rapidly by adding growth channels and new capabilities. UTG offers organizations of all sizes (Fortune 500 to SMB) across the globe the latest high-performing commercial audio-visual technology.
We focus on making virtual hybrid communication easy and consistent and helping organizations communicate their stories with interactive digital experience centers.
What differentiates UTG from the others is our obsession with matching our customers’ sense of urgency for rapid and effortless service.
To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth.
Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%!
Company Culture Components
UTG has been recognized as a Best Place to Work for 6 years in a row! Our culture is unique, focused on our values of constant experimentation, everyone acting like an owner (because they are), clear transparent communication, and providing a motivating environment where all team members can grow to their full potential.
Every team member is supported with ownership / stock in UTG, performance-based above-market pay, full benefits, and many more perks.
- Earned Best Places to Work 6 consecutive years!
- Annual increases & bonuses
- 80% of promotions are from within
- Employee Owner
- Summer party
- Fall camping trip
- Service day
- Semi-casual attire
- Flexible schedules
The Role
The CSM works closely with our customers alongside sales, engineering, and our finance teams to manage projects and ensure our design and installation services have met or exceeded our customers' expectations.
The CSM role is largely project management. This person will manage the project from the time it is handed off from the sales team to after implementation, ensuring a smooth transition to the customer care team.
- Ensures customer satisfaction and proper adoption of Microsoft solutions. Acts a partner to our customers to deliver value, maximize our capability, and improve their overall experience.
- Participates in key projects as an Adoption and Change Management Specialist (ACM) responsible for creating project- / client-specific ACM Plans as needed (e.
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Assists BU Leader in creating / validating ACM portions of select proposals and SOWs.
Please take a moment to apply if you feel this is a good fit for you!
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