Lead Associate - Client Service and Delivery

This role will require effectively partnering with a variety of internal Willis Towers Watson associates including consultants, actuaries, and other client-facing associates to ensure client satisfaction.

The Lead Associate must be a subject matter expert in Medicare, Qualified Health Plans, Health Reimbursement Arrangements and the internal processes related to our business.

This is a remote position but must be within reasonable distance to a local Willis Towers Watson office in Texas or Utah and a major airport.

Note : Employment-based non-immigrant visa sponsorship and / or assistance is not offered for this specific job opportunity.

The Role

• Building and maintaining trust by having project accountability for all implementation team members, deliverables, and serve as the solution subject matter expert (SME).
• Provide project-related insight and advice as a SME to internal and external stakeholders, recommending industry best practices and impact of client decisions.
• Liaising with management and stakeholders on project details and deadlines.
• Communicating effectively and understanding the client’s needs, goals, and strategies, as well as translating those needs into initiatives and solutions within the core capabilities of the marketplace team.

Understanding additional services that may need to be contracted to support the client needs for a successful marketplace project (.

employee experience or retirement consulting).

• Demonstrate a consultative client approach, with an ability to recognize what actions will demonstrate strong partnership to the client base, by developing a deep understanding of the client’s needs and business issues to incorporate into wider solutions offered by WTW.
• Assisting clients with the change management efforts to allow for a successful adoption of the Marketplace solution.
• Consult on service, communication, and funding strategies to various levels of client management, including senior level human resources and executive representatives.
• Prepare, analyze, and present operational and financial data effectively to clients and consultants.
• Analyze and interpret statistical reports and all other available benefits data directly or through internal or external partners.
• Work closely with supporting areas to oversee administration, ensuring service delivery meets contract requirements.
• Provide detailed account plans at the conclusion of a project to ensure an effective and smooth transition from implementation to ongoing client management resources.
• Respond to customer needs and proactively identify potential customer concerns to ensure client satisfaction and retention.
• Prepare, analyze, and present reporting to both clients and internal partners.
• Ability to work in fast-paced, high email volume environment with seasonal fluctuations in workload.
• Support retiree education meetings over webinar and / or in person.
6 days ago