Customer Care Representative

We provide contract manufacturing services for medical device companies. Our customers include the biggest global names in the medical device industry.

Our vision is to become the global partner of choice in advancing patient care, through providing best in class medical device development and production services

The Role

Job Purpose

Job Purpose : This position reports directly to the Manager, service cenetr & provides best in class customer service that surpasses customer expectations and all competitive standards.

Duties and Responsibilities :

• Creating Service Work orders.
• Create Return Authorization’s (RMA) to end customer including shipment of units.
• Provide back-up to Customer Care Team, including responding to email, phone inquires, processing demo and / or loaners for shipment and retrieval.
• Processing of quotaion for time and meterail & Credits and Debit.
• Respond and resolve all customer complaints and inquiries in a timely manner.
• Other duties as required and requested by Top Management or Manager.
• Adhere and enforce all safety policies and procedures.
• Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Ideal Profile

Qualifications :

• Bachelor’s Degree or equivalent experience.
• Exceptionally strong skillset in Microsoft Office products (Excel, Word, Access, PowerPoint, etc.).
• Self-directed with high energy and motivation. Ability to work independently and / or in a team setting.
• Must be able to work independently and in a team / group environment.
• Creative and consultative communicator with excellent verbal and written communication skills. Presentation skills are a plus.
• Ability to influence others without position reporting structure to achieve results and deliver on committed timelines and objectives.
• Experience working in a quality controlled and validated system a strong plus.
• Adheres to the Company’s quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.

Physical Requirements :

• The position requires the ability to perform the following physical demands and / or have the listed capabilities.
• The ability to sit up 75-100% of applicable work time.
• The ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.
• The ability to stand, talk, and hear for 75% of applicable work time.
• The ability to lift and carry up to ten pounds up to 20% of applicable work time.
• Close Vision : The ability to see clearly at twenty inches or less.

TRAVEL :

Occasional travel may be required based on business need

What's on Offer?

• A role that offers a breadth of learning opportunities
• Fantastic work culture
• Work alongside & learn from best in class talent
10 days ago