Box Office Coordinator

JOB DESCRIPTION Under the direction of the Box Office Manager, the Box Office Coordinator collaborates with internal departments and external vendors to ensure the successful coordination of all box office activities corresponding with the Event Center at Yaamava Resort and Casino.

This individual oversees the fiscal aspects of daily reconciliations, inclusive of end of shift closing duties, and ensures compliance with department policies and procedures.

The Box Office Coordinator also holds responsibility for the scheduling and training of designated team members in relation to ticketing functions as needed for the Event Center at Yaamava Resort & Casino.

Essential Duties & Responsibilities

1. Leads all ticket manifests as they pertain to event creation and oversight. Collaborates with Guest Services and external vendors to ensure the successful coordination of all Box Office activities.

2. Resolves problems and responds to policy or procedural questions as needed. Handles all customer concerns before and during events, inclusive of any formal complaint resolutions.

3. Oversees will-call for all ticketed events as they pertain to the Yaamava Event Center and ensures compliance to all relevant ticket laws.

Processes promotional and complimentary ticket logs.

4. Collaborates with Guest Services, Ushers, and VIP personnel to ensure events are successful. May be required to assist with ensuring rider requirements are met and contract processes are executed.

Performs end of shift closing duties for Box Office.

5. Oversees the fiscal operations of daily reconciliations and proper cash handling procedures. Runs reports and comparisons on quarterly and yearly revenue variances for the Entertainment Department and General Administration.

Develops, compiles, edits and proofs Audit Detail Reports; submits all reports to Casino Accounting for final balancing.

Ensures accuracy of transactions and compliance with Yaamava policies and procedures.

6. Coordinates the scheduling and training of team members in relation to event show coverage; ensures all team members are properly trained in handling customer issues and complaints.

7. Leads the system upgrade process as it pertains to Box Office Operations inclusive of the occasional testing of new software and routine maintenance and trouble-shooting;

works with Information Technology Department and vendor to set up meetings and on-site visits.

8. Performs other duties as assigned to support the efficient operation of the department.

Education / Experience / Qualifications

• Associates Degree in related field required.
• Bachelors Degree in related field preferred.
• Minimum of four years of Box Office or related experience required.
• Minimum of one year of experience of financial analysis, inclusive of generating detailed reports required. Two years strongly preferred.
• Previous experience in a leadership capacity preferred.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational / experience requirements indicated above.
• Previous experience using Ticketmaster or AXS required.
• Understanding of Box Office specific terminology required.
• Previous experience with the servicing of high-end clientele strongly preferred.
• Must possess intermediate proficiency in Microsoft Outlook, Word, Excel and Power Point.
• Must possess the ability to resolve conflicts in a customer focused, professional manner.
• Must be capable of multitasking in a high volume setting.

Certificates / Licenses / Registrations

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!