Overview
The Director Digital Product Design will work with one or more product portfolios and report to the VP, Digital Product Design.
Within a portfolio, the director has the responsibility to develop design strategies, manage a digital design team, assess design qualify and performance, and lead in the development and presentation of design ideas.
Primary Responsibilities
- Lead problem-framing & ideation sessions
- Lead design thinking workshops
- Create design hypotheses, explore & test
- Contribute point-of-view into service blueprints
- Lead rapid prototyping efforts for exploratory interactions
- Effectively lead a team of digital designers, giving clear and actionable feedback to team members
- Provide motivation and recognition for job performance
- Hire and mentor full stack’ digital product designers
- Ally and support culture and diversity initiatives within the team, and at the company
- Lead design reviews with executive-level colleagues
- Provide solid rationale for design decisions
- Make compelling and persuasive presentation of ideas, concepts, and in-progress design work
- Review design work created by direct reports, agencies, and collaborators
- Perform generative and evaluative design research
Additional Primary Responsibilities
- Collaborate with design researchers to continuously learn & iterate design work
- Appropriately inclusive of software development in the design process
- Collaborate with software engineering, analytics, and QA teammates to bring ideas to life and products to market
- Support the OKRs of product portfolios as the design subject matter expert (SME)
- Contribute and develop ideas to help the portfolio achieve its business outcomes
- Help the portfolio director understand the customer needs through research, interviews, workshops, story mapping, and similar techniques
Minimum Qualifications
- 8+ years of digital product design experience, inclusive of mobile app design, web design, and design systems
- 4+ years of design management experience
- Experience leading design in an agile business environment, with portfolio examples
- Familiarity with the full digital product lifecycle, using product roadmaps, story mapping, writing design stories, designing features, direct collaboration with development teams
- Experience developing & implementing global design systems, with portfolio examples
- Portfolio inclusive of digital project work showing end-to-end experience : from ideation to launch
- Functional knowledge of : Design & prototyping tools (Figma, Protopie, Framer, Canvaa), Design research methods & tools (Ethnography, User Testing, Accessibility Compliance, Moderation), Collaboration tools (Miro, Confluence, Jira), Common UI technology (HTML, CSS, Material Design), Common mobile app frameworks (Flutter, FlutterFlow, React Native, PWA) and Microsoft Office Suite
- UCD certifications
- Agile training or certifications, like SAFe Agilist
Physical Demands
- Physical demands include a considerable amount of time sitting and typing / keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
- Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping
- May require occasional lifting / lowering, pushing, carrying, or pulling up to 20lbs
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