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Customer Success Manager

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Customer Success Manager, Scale to partner with customers and drive positive business outcomes.

Key ResponsibilitiesCollaborate with customers throughout their journey, customizing experiences based on their needsDevelop and implement onboarding and training strategies, balancing self-serve and 1 : 1 workshopsCreate and lead outreach campaigns and live learning events to enhance customer adoption and engagementRequired Qualifications4+ years of experience in Customer Success, Education, or Learning & Development, preferably in a SaaS environmentExperience in project management and developing training materialsFamiliarity with learning tools and platformsSelf-motivated and proactive with innovative ideas for customer engagementAbility to thrive in a fast-paced environment and build processes from the ground up

10 days ago
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