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Customer Success Team Manager

VirtualVocations
Durham, North Carolina, United States
Full-time

A company is looking for a Manager of the Customer Success Team.Key ResponsibilitiesManage a team focused on clinician relationships, content strategy, and client supportDevelop and manage KPIs related to customer success and clinician satisfactionOversee daily operations and maintain reports on customer engagement and satisfactionRequired Qualifications4+ years of experience in customer success or a related field, preferably in healthcare or technologyProven track record of managing customer relationships with a focus on satisfaction and retentionExperience in recruiting, hiring, and building teams in healthcare or tech-related fieldsStrong background in healthcare with the ability to understand clinical and scientific contentExperience in developing and delivering comprehensive training and onboarding programs

16 days ago
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