Senior Manager, Field Service

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission.

Our founding vision is to make water analysis better-faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs.

You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.

More about us : https : / / www.hach.com / about-us

Hach is proud to be a Water Quality company in Veralto (NYSE : VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods.

That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose : Safeguarding the World's Most Vital Resources.

POSITION SUMMARY :

The Senior Manager, Field Service is responsible for frontline service leaders, service growth and delivery, key service account management, associate engagement, and development, and supporting Hach's strategic priorities.

This role will partner with Sales Leadership to select accounts for focused service growth, develop strategies to achieve desired impact, and deliver successful implementation of those strategies.

This position is a catalyst for organizational development while ensuring execution of Key Performance Indicators (KPIs) using continuous improvement tools to drive countermeasures and process improvements.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Provide leadership and direction to a team of frontline service managers who lead Field Service Technicians in the delivery of onsite service to Hach customers
• Partner with the Director of Field Service in the development, implementation and management of team budgets, growth targets, and other tactical and strategic initiatives
• Recruit, coach, monitor and appraise associate and frontline leader
• Promote associate engagement through clear, transparent communication, linking performance to service strategy and company vision
• Collect and report on competitive activity, business opportunities, trends and results within the assigned territory
• Partner closely with Sale Leadership in the determination of key accounts for service growth, development of service sales strategies, and implementation of strategies to achieve desired financial and delivery targets
• Manage and measure performance using KPI's; institute countermeasures where appropriate to achieve goals
• Review, negotiate, approve, and authorize terms and conditions for service partnership agreements with Hach customers
• Partner with EHS to lead Safety, Compliance, and Fleet management initiatives.
• Proactively support change management, problem resolution and continuous improvement, serving as a role model for innovation and transformation
• Establish and maintain relationships with key customers by making periodic visits, exploring specific needs, resolving problems, and establishing service strategies.
• Participate in monthly Service Business Reviews to analyze and report on ongoing formal problem-solving, review team performance, and align with Service Leadership
• Travel as necessary including frequent overnight stays (approx. 30%)

QUALIFICATIONS :

• Bachelor's Degree or a minimum 5 years relevant job experience required
• MBA or equivalent a plus
• 5+ years' experience leading frontline managers
• Knowledge and background in materials and inventory management
• Proficiency in Microsoft Office Products, including Word, PowerPoint, and Excel
• Salesforce and / or ServiceMax experience preferred
• Ability to develop and deliver presentations to small and large audiences, including internal associates, external customers, and senior-level leadership
• Driver's License and acceptable driving record in compliance with Hach policy

US ONLY :

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range.

This range may be modified in the future. An associate's position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $160,000 - $175,000 USD per year. This job is also eligible for Bonus Pay.

We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance and 401(k) to eligible employees.

Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.

Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here .

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Please contact us at redacted to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies.

No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.