Business Process Leader

JPC Partners is seeking a dynamic and experienced Business Process Leader with a touch of Salesforce knowledge to join a team that is implementing Salesforce Sales Cloud and CPQ, with heavy configurations and user interface customizations to utilize the platform as the heartbeat of their agency, which creates and executes direct mail, digital, and media campaigns for their clients.

This role is essential for driving the successful implementation and expansion of Salesforce solutions tailored to our unique business processes.

The ideal candidate will have a strong background in business processes and a passion for system implementation, with a readiness to deepen their Salesforce expertise.

You will be key in managing and optimizing the Salesforce environment, which currently includes Salesforce Sales Cloud and CPQ, and leading the expansion of these solutions across the remaining business operations to enhance efficiencies and standardization.

This role involves defining features, prioritizing tasks, and setting the product’s vision to maximize value for our users.

Responsibilities :

Product Ownership & Vision :

• Develop deep understanding of the current business processes, utilizing your experience in process redesign and optimization to improve business processes supported by the system implementation
• Define and communicate the vision and roadmap for Salesforce solutions, aligning with the company’s strategic objectives and business needs.
• Manage and prioritize the product backlog to reflect business and client priorities.
• Collaborate with stakeholders to gather requirements and translate them into user stories and acceptance criteria.

Implementation & Delivery :

• Lead the end-to-end implementation of Salesforce projects, ensuring solutions meet business requirements.
• Work closely with Salesforce developers, administrators, and third-party vendors for timely and quality delivery.
• Partner with project management to build project plans, secure timely requirements, and meet deadlines.

Stakeholder Management :

• Engage with stakeholders across departments and client organizations to ensure alignment with business strategy.
• Communicate effectively to manage expectations, provide updates, and gather feedback.
• Serve as the primary point of contact for all Salesforce-related matters.

Adoption & Change Management :

• Develop and execute strategies for successful Salesforce adoption across the company.
• Collaborate with the Learning Management team to create training programs and support materials.
• Monitor user adoption and provide recommendations for improvements.

Quality Assurance & Continuous Improvement :

• Work with development and QA teams to ensure high-quality standards for Salesforce solutions.
• Identify and drive opportunities for process improvements and platform enhancements.
• Stay updated on Salesforce features and best practices to benefit the company and our clients.

Ongoing Platform Management :

• Manage the ongoing support of the Salesforce ecosystem post-implementation.
• Stay informed about Salesforce and partner solutions that can solve business problems and drive efficiencies.

Qualifications :

At least 7 years of experience in large-scale systems implementations with a focus on business processes.

• At least 5 years of experience as a Product Owner or in a similar role related to system implementation.
• Some experience with Salesforce is preferred but not required; a willingness to learn Salesforce and its applications is essential.
• Strong communication, interpersonal, and leadership skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Experience with Agile methodologies and tools like Jira or Confluence.
• Bachelor’s degree in Business Administration, Computer Science, Information Technology, or a related field
11 days ago