Unified Communications Administrator

Position Summary

Under the direction of the IT Manager for Client and Collaboration Services, the UC & Collaborations Administrator performs work on assigned applications in the Information Systems Department.

This position requires an on-site presence in Ames, Iowa with hybrid option available and a flexible schedule. This person serves as the technical resource on assigned systems.

Ensures all actions taken in carrying out responsibilities to support patient-centered care.

Position Responsibilities

Unit Specific Position Responsibilities

• Qualifications, Knowledge & Experience
• Required Qualifications (Including any licensure, certification, education) :
• Bachelors or Associate degree in MIS, Computer Science, related field, or combination of education and applicable experience.
• Organizational Requirements :
• Maintain stroke education per regulatory requirements.
• Preferred Qualifications :
• 5 years of experience with VOIP / telephony systems.
• Cisco Unified Communications Manager.
• Cisco UCCX, Contact Centre Express, Unity Connection, Unity Express, Expressway and Informacast.
• Video and Collaboration Tools : CMS, TMS, Webex and Teams.
• Gateways : SIP, H.323, MGCP, QoS, G711 / G729, on Cisco ISR and VG series.
• Endpoints : SIP Soft Phones, Cisco IP Phones, Cisco IP Communicator, and Jabber
• Understanding of MRA Jabber registration.
• Required Knowledge, Skills & Experience :
• Knowledge of basic telephony principals and VoIP protocols.
• Strong VoIP troubleshooting skills with experience in : SIP, H.323, MGCP, QoS, G711 / G729.
• Installation, configuration, troubleshooting of VoIP SCCP / SIP phones.
• Experience in Dial plan management, call accounting systems and voicemail systems.
• Troubleshooting principles working directly with TDM / SIP / VoIP carriers for support of issues / outages. Expertise in solving voice and PRI / T1 / SIP issues.
• Basic knowledge of administration for SharePoint Online & Microsoft Teams.
• Technical experience supporting IT hardware and software including but not limited to Operating Systems, Office and Exchange, Teams, Cisco Unified Communications, Mobile Management solutions, network connectivity and related infrastructure.
• Advance messaging capabilities and services such as Exchange Online, Teams, and Intune.
• Thorough understanding of network routing, switching, including related design and administration.
• Preferred Knowledge, Skills & Experience :
• Experience configuring IP Communicator and Jabber deployments on PC and mobile devices.
• Management of clinical alerting platforms while integrated via VOIP protocols to ensure stable and secure communications for critical care.
• CCNA or CCNP.
• Detail orientated to pay meticulous attention to all appropriate aspects of a task, ensuring its successful completion.
• Adaptability to retain steadiness in a changing environment.
• Interpersonal skills to develop and maintain relationships with others.
• Organized, structured and methodical in working skills.
• Persistence in the face of adversity.
• Technical Aptitude required for building understanding or specialized knowledge.
• Support for systems-thinking, logical problem-solving and continuous improvement methodologies.
• Excellence in team-play to support growth of others, safeguard organizational stability and ensure reliable care.

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