Clinic Coordinator/Medical Assistant - Research (FT)

Position Summary

This position is responsible for scheduling, financially clearing, and pre-registering patients via telephone. This position is also main point of contact for physician referrals to the clinic.

This position includes obtaining and entering demographic and insurance information. This employee will place daily calls to various insurance companies for authorization / notification and benefits verification purposes.

Other required duties include point of service cash collection, close interaction with internal and external administrative liaisons and additional obligations as assigned.

This position is responsible for assisting clinical team members by performing a variety of duties for patients within the patient-focused care system and under the direction / supervision of a physician / mid-level provider, registered nurse and / or licensed practical nurse.

Assumes, under the direction of the Laboratory, responsibility for patient specimen testing, quality control, quality improvement and equipment maintenance and for POC testing.

Work Schedule :

Varied shifts, Monday through Friday. May include some weekends dependent on business need.

Primary Duties :

• Schedules / pre-registers patient which includes obtaining and entering demographic and insurance information.
• Financially clears patients which includes verifying insurance and benefit information per the patient’s insurance plan.
• Contacts various insurance companies on a daily basis for insurance authorization / notification and verification purposes.
• Calls patient to advise of any deductible or co-pay due at time of appointment.
• Accesses and utilizes various online resources for benefits verification purposes.
• Ensures all requested patients from a facility have been pre-registered in a timely manner.
• Ensures all POS cash is collected and posted according to the policy and procedure guidelines outlined in the department.
• Refers patients with financial issues who are unable to make appropriate payment arrangements to the facility financial counselor for handling.
• Interacts with various internal and external administrative liaisons.
• Knowledgeable of Managed Care as well as Medicare, Medicaid and other third-party payers.Performs all other duties as directed to provide the most efficient service to the hospital in a manner that supports and / or supplements the overall effectiveness of the department and the hospital.

Coordinates with Patient Support Specialists and other clinic departments to coordinate patients.

• Ensures facility paperwork is available and actively participates in the admission process (, patient arrival / check-in for clinic visit).
• Actively participates in administering patient care and ensures a safe and comforting environment.
• Responds to patients’ needs in a timely manner.
• Performs / assists with positioning patients and transferring patients (, from wheelchair to exam table or bed; from bed to chair, wheelchair or stretcher).

Transports patients as needed.

• Reports changes in condition to the nurse in a timely manner.
• Maintains personal responsibility for professional growth and development.
• Applies the knowledge of growth and development to appropriate patient populations.
• Maintains patient confidentiality.
• Maintains universal precautions.
• May travel to satellite clinics.
• Performs other assigned duties as directed by supervisor based on demonstrated competency.
• This position is designated as a safety sensitive position because of the essential duties of the job involves critical medical care to patients.

A lapse in attention to detail may constitute a threat to health or safety resulting in injury, illness or death. This position is required to work in a constant state of alertness in a safe manner.

Qualifications

Qualifications / Specifications

• Education : High school diploma or required (if hired after January 1, 2003). Medical Assistant program diploma or Bachelor degree preferred.
• Licensure / Certification : MA certification preferred. BLS certification required. Basic EKG skills required within 6 months of employment.

Certification is to be renewed by recommended renewal date on certification card.

Experience : With MA diploma, MA certification or Bachelor degree, none required.Without MA diploma, MA certification or Bachelor degree, minimum of six (6) months continuous and recent patient care experience required, preferably in an acute care setting.

Knowledge of EHR and ability to navigate EHR preferred.