Job summary :
The front desk associate is the lead customer service contact for all clients, guests, and prospects. Essential to the day to day operations of the store, the Front Desk Associate also monitors client sessions to ensure guests are on time for appointments.
The Front Desk Associate also helps promote current client renewals and is directly responsible for the acquisition of new prospects via telephone inquiries.
Culture :
Duties of the Front Desk Associate include maintaining and reinforcing the culture of Stretch Zone. At Stretch Zone, we work as a team.
All team members are expected to clean and maintain the store. Everyone is expected to contribute. This culture is part of the foundation of Stretch Zone and it’s vital to the overall success of each location.
This mindset helps us provide the very best service and atmosphere for all of our guests.
Essential duties and responsibilities :
- Greets all clients and guests
- Answers and directs all phone calls
- Files customer complaints and concerns
- Performs opening and closing procedures
- Creates a good first impression
- Calls and confirms all clients each day
- Calls all clients who are not meeting their session per week average
- Makes daily deposits
- Responsible for the inventory of the store
- Completes all automated tasks that are assigned to the front desk manager position
- Confirms that every employee is correctly clocking in and out daily
- Ensures that the store is clean and organized at all times
Required knowledge and skills :
- Must be highly motivated and energetic
- Excellent communication and interpersonal skills
- Outstanding organizational skills
- Strong attention to detail
- Ability to multi-task
- Has a solid understanding of operations
- Must be a team player
- Must be able to work days, evenings and weekends as necessary
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