THE JOB
The Phone Ambassador will proactively interact with guests to provide information and assistance on all things related to the guest having an enjoyable experience at the venue.
WHAT THIS ROLE WILL DO
Monitor and respond to the venue’s primary phone line and email inbox, answering general venue FAQs,lost & found requests, ADA requests, VIP upgrades, Foundation Room, and general ticket info
When deliveries arrive, contact the appropriate staff to receive the delivery
Interact with guests at the Reception window, providing general venue information
Check-in visitors on the visitor log and distribute lanyards
Accept and distribute lost & found items to be held in the safe
Uphold and enforce the venue’s policies and procedures
Additional duties and special projects as assigned by management
WHAT THIS PERSON WILL BRING
Required :
High School Diploma or equivalent
Creative thinker and problem solver
Detail oriented, able to handle several tasks simultaneously
Demonstrated ability to solve problems quickly and work well under pressure
Excellent verbal and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strongsense of teamwork and the ability to execute programs
Computer skill competency with an emphasis on Microsoft Outlook, Excel, and Word
Willing and able to work nights, weekends and holidays
Position requires constant sitting
Physical Demands / Working Environment :
Working environment is fast-paced
Position requires repetitive use of arms for answering busy phones and typing
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