Policy Strategist

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

This job is responsible for working closely with stakeholders across the organization to identify and drive transformational process improvements which will maximize operational efficiency, reduce losses, and improve the customer experience.

Key responsibilities include managing change, risk, and operational readiness for operations functions per Business and Enterprise Change Management policies.

Job expectations include owning and maintaining content used by operations, including procedures and letters, and ensuring materials adhere to standards and policies.

Responsibilities :

• Engages with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques such as Six Sigma
• Leads Universal Change Risk Assessment (UCRA) development and related work groups and takes into account the UCRA policy when documenting relevant projects
• Understands and quantifies risks associated with new or proposed processor procedural changes, products, and programs
• Owns, develops, reviews, and maintains content for supported operations functions, including procedures, letters, and process maps

LOB Specific Information :

LOB Job Title : Policy Strategist - Client Protection

We are looking to add Claims subject matter expert to our team! In this role you will be responsible for working closely with stakeholders from across the organization to drive transformational process improvements.

You will be accountable for maximizing operational efficiency, reducing losses and improving client experience. You will be responsible for content ownership, validation and reduction.

You will also be responsible for the ownership of letters; validation, reduction and client centric enhancements and / or changes.

• Engaging with business partners to analyze, implement, and update processes by utilizing sound process improvement models and techniques.
• Managing the design or redesign of processes or projects using six sigma or related methodologies
• Integrating best practices with process design to ensure continuous process improvement
• Building action plans and driving their execution
• Applying business redesign concepts and practices
• Leading cross-functional fraud initiatives in partnership with Operations, Risk Management, Analytics, Investigations, and other partners within the bank to implement changes to better detect, deter, recover and / or prevent fraud
• Documenting policies, communicating them to relevant organizations and ensuring adherence
• Owning and managing procedures, user guides and job aids
• Owning and managing letters
• Understanding and quantifying risks associated with new or proposed processes or procedural changes, new products or programs.
• Leading UCRA development, related workgroups and approval for relevant projects and ensuring adherence to the UCRA policy

LOB Required Qualifications :

• 3+ years of Claims Management and / or Support role
• Claims process knowledge
• Strong written and verbal communications skills
• Strong organizational skills
• Ability to navigate complex and ambiguous environment

LOB Desired Qualifications :

• Bachelor's degree or equivalent
• Fraud experience
• Lean Six Sigma Certification
• Proven track record of building and deploying Claims process and control changes
• Proven track record in being able to work effectively in a fast-paced, dynamic, highly matrix and complex environment

Skills :

• Business Process Analysis
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Simplification
• Technical Documentation
• Collaboration
• Customer Experience Improvement
• Influence
• Innovative Thinking
• Presentation Skills
• Attention to Detail
• Business Case Analysis
• Consulting
• Problem Solving
• Process Mapping

Minimum Education Requirement : High School Diploma / GED / Secondary School or equivalent

Shift :

1st shift (United States of America)

Hours Per Week :