Cleaning Crew

Role Purpose

To ensure that Friday's restaurants are clean and presentable to provide a quality guest experience.

Responsibilities / Relationships

• Responsible for ensuring all trash is disposed of accordingly
• Cleaning and sanitizing kitchen and cooking equipment
• Dusting and cleaning windows, counters, tables, and woodwork
• Maintains cleanliness of restroom, perimeter of building and parking lot
• Work with a team and individually to complete cleaning tasks in an efficient and timely manner
• Follow proper food / health safety precautions and processes
• Perform duties as directed by management

Key Decisions

Influences :

• Guest Experience
• Issues around cleanliness and sanitation

Measures of Success

• Consistently fulfill the Key Responsibilities and Accountabilities above
• Guest satisfaction scores
• Cleanliness and sanitation

Qualification Requirements

• Previous experience cleaning restaurants and equipment a plus
• Must be able to work with team members
• Must have professional appearance and conduct
• Must be thorough and detail oriented
• Ability to adapt and take direction
• Must be able to work individually and as a part of a team
• Must have strong work ethic and initiative
• Must be a team player and good communicator

Knowledge, Skills and Abilities

PASSION FOR THE GUEST (Friendliness, Sociability) : actively contributes to fun, friendly and engaging service

• Understands how their role impacts the guest
• Displays a caring attitude towards guests.
• Contributes to the guest experience through knowledge of job and products
• Demonstrates a service attitude by providing support to those who are directly serving the guest
• Consistently follows recipe directions to provide quality food that meets the guests' expectations
• Handles special requests in a responsive and positive way
• Utilizes customer feedback to provide a better guest experience

COMMUNICATION (Sociability, Cooperation) : keeps the lines of communication positive, open and productive

• Pays close attention to guests' and coworkers' special requests to ensure accuracy
• Responds positively to conflict situations and works to find appropriate solutions
• Keeps interaction positive and productive; avoids conveying negative messages
• Shares information with others to raise awareness of potential needs and concerns
• Listens carefully and attentively to others without interrupting
• Asks thoughtful questions to ensure proper understanding of the message being conveyed
• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE (Drive & Energy, Dependability) : keeps it fun and keeps up with the pace

• Shows guests and team members that he / she genuinely enjoys the job
• Displays passion, energy and pride in doing the job right
• Exhibits ability to learn the craft and a desire to continue to develop and grow.
• Works with a strong sense of urgency and drive; pushes for quick, yet accurate results
• Focuses on the way he / she approaches a task, not just the task itself
• Takes independent action to improve existing systems and processes
• Enthusiastically promotes the TGI Friday's brand and menu items

RELIABILITY & ACCOUNTABILITY (Acceptance of Authority, Dependability, Integrity) : Works hard and delivers quality results

• Arrives on time and ready to work dressed in proper uniform
• Attends all required shift meetings and is prepared to contribute
• Follows proper safety and sanitation procedures; does not take shortcuts that may jeopardize quality standards
• Minimizes wastes and costs (e.g., maintains proper rotation of inventory)
• Balances speed of production with accuracy and quality
• Responds to complaints about food quality issues by owning the situation and solving the problem quickly and properly
• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions

FLEXIBILITY & STRESS TOLERANCE (Stress Tolerance, Dependability) : Knows that anything can and will happen and handles uncertainty in a calm, controlled manner

• Addresses daily challenges and obstacles with confidence and a positive attitude
• Handles multiple tasks without becoming visibly overwhelmed or flustered
• Easily adjusts to meet changing demands and new responsibilities
• Prioritizes effectively and multitasks to ensure all tasks are completed by the end of the shift
• Maintains an even-tempered demeanor even in stressful situations
• Responds calmly to problems and controls emotional reactions
• Handles him / herself in a professional manner at all times

TEAMWORK & COLLABORATION (Friendliness, Cooperation) : Fuels an environment where everyone pitches in and gets along

• Recognizes the importance of working together to accomplish goals
• Actively promotes cooperation, respect, and acceptance of all team members
• Establishes positive and supportive working relationships with all team members to maintain a productive environment
• Takes on additional responsibilities to ensure proper coverage during rush periods
• Reaches out to team members when necessary to ensure timely completion of all tasks
• Takes advantage of opportunities to set an example for new or inexperienced team members

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