Job summary
Passenger Service Agent provides all required passenger / customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal / gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance.
The expected rate of pay is $22.30 / hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation / ticketing software
- Produce all required, work-related documentation
- Other duties as assigned
Your profile
- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Ability to follow processes and procedures and apply flexible approach when required
- Must be able to type and learn airline specific computer reservation / ticketing software
- Willingness to work in inclement weather
What we offer
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
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