- Hybrid, 3 days onsite, 2 days remote*
- 2nd shift, Tuesday - Saturday, pm to 11pm*
A prestigious company is looking for Associate Principal, Production Server Support. This role will be the first line of support for 24 / 7 coverage of Mainframe, Unix, Windows, and Networking platforms.
They will monitor multiple applications and use technologies such as UC4, Applied Dynamics, Mobius, Logic Monitor, etc.
Responsibilities
- Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
- Monitor multiple applications and systems using company approved software.
- Monitor and respond to applications / systems alerts across all platforms in accordance with Quality Standards and / or Security Policies.
- Report and document any processing anomalies utilizing company approved software.
- Maintain processing records and logs
- Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
- Perform Mainframe IPL's, and other system commands if and when required.
- Support transmissions across SFTP / NDM.
- Support the execution and troubleshooting of UC4 jobs.
- Provide support for Production Installs, D / R and Industry tests.
- Maintain all off-site storage records and shipments.
- Rerun / Restart failed backups and perform restores when required.
- Work scheduled overtime when needed to ensure 24 x 7 coverage.
- Must adhere to all Production Operations policies and procedures
Qualifications
- College degree in Computer Information Systems desired, but equivalent work experience will be considered
- 5+ years of OS JCL and IBM utilities
- 5+ years working in a multi-platform environment
- 5+ years working knowledge of an open systems scheduling product (UC4).
- 5+ years working knowledge of Mobius / Brio.
- DevOps experience desired but not required.
- Network troubleshooting.
- UNIX knowledge.
- UC4 Scheduler.
- Mobius via Document Direct.
- zOS / JCL, IBM utilities
- Transmission protocols : SFTP / NDM.
- Operating systems : Unix, Windows, zOS /
- Strong Desktop skills
- Microsoft Office Suite
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